Kayla Matthews
Vernonia
Summary
Dedicated Customer Service Representative and Cashier skilled in cash handling and enhancing customer experiences. Delivered quality support in fast-paced environments, utilizing active listening and efficient transaction processing. Organized team player with a strong background in operating cash registers and managing inventory. Compassionate caregiver and cashier with expertise in customer service and cash handling. Known for enhancing customer experiences through active listening and efficient transaction processing. Compassionate professional with extensive experience in customer service and personal care. Skilled in active listening and time management, ensuring client safety and comfort while fostering independence. Ready to enhance client well-being through dedicated support and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
cashier
Chevron
Vernonia
03.2026 - Current
- Processed customer transactions efficiently and accurately at Chevron locations.
- Handled cash, credit, and debit transactions while adhering to security protocols.
- Operated cash register to process payments via cash, check, credit card, and gift card.
- Maintained organized and clean cashier area to enhance customer experience.
- Assisted customers with inquiries, delivering exceptional service and support.
- Greeted customers and provided information on products and services to foster engagement.
- Restocked shelves with merchandise to maintain product availability.
- Executed daily recovery tasks to ensure a clean and efficient work environment.
Caregiver
Serengeti
Hillsboro
03.2026 - Current
- Provided personal care and support for clients in daily activities, enhancing quality of life.
- Administered medications per care plans, ensuring compliance with healthcare protocols.
- Assisted with ambulation and transfers, ensuring client comfort and safety during movement.
- Promoted self-care skills to encourage client independence in daily activities.
- Maintained a clean, safe living environment to promote client well-being and safety.
- Performed light housekeeping tasks, including laundry and linen changes, to maintain hygiene standards.
- Documented client progress and health changes to support effective care management.
- Communicated with families and healthcare professionals to coordinate care strategies.
Caregiver
Aging And Long Term Care
Walla Walla
10.2017 - 12.2019
- Assisted with bathing, dressing, and personal care needs, ensuring dignity and comfort for clients.
- Provided personal care and support for clients during daily activities.
- Maintained clean, safe living environments, enhancing client comfort and promoting well-being.
- Prepared meals according to dietary guidelines and assisted with feeding.
- Engaged clients in conversation and recreational activities, fostering social interaction and emotional support.
- Observed clients for changes in condition and reported concerns promptly.
- Documented client progress and health status changes accurately.
- Performed light housekeeping duties, including laundry and changing linens.
Sandwich Artist
SUBWAY®Restaurants
King City
02.2014 - 03.2015
- Prepared fresh sandwiches, salads, soups, and drinks per customer specifications and quality standards.
- Assisted customers with menu selections, delivering detailed product knowledge to support informed choices.
- Engaged customers to create a welcoming atmosphere, enhancing their dining experience.
- Maintained clean workstations and dining areas throughout shifts, promoting safety and hygiene standards.
- Operated food preparation equipment safely and efficiently during peak hours.
- Followed food safety guidelines while handling ingredients and preparing orders.
- Collaborated with team members to enhance daily operations and service flow.
- Managed inventory by restocking supplies and promptly reporting shortages.
Markdown Associate
Marshalls
King City
05.2014 - 07.2014
- Organized markdown signage across retail space to increase product visibility and drive sales.
- Collaborated with team to maintain markdown accuracy and consistency, ensuring seamless pricing updates.
- Assisted in updating pricing information within inventory management system.
- Reported markdown discrepancies to management for prompt resolution, facilitating timely adjustments.
- Ticketed items with pricing and markdowns; restocked sales floor per merchandising plan.
- Provided customer service support for product inquiries, returns, exchanges, and price adjustments due to markdowns.
- Generated purchase orders for products marked down in system.
- Reviewed promotional materials for compliance with brand standards.
Education
GED -
Newberg High School
Newberg, OR06-2012
Some College (No Degree) - Family And Human Services
Pcc
Hillsboro, ORSkills
- Product knowledge
- Cash handling and transaction processing
- Inventory management
- Customer service
- Time management
- Personal care and hygiene assistance
- Medication administration
- Safety management
- First aid certification
- Active listening
- Housekeeping and meal preparation
- Compassionate care and communication
- Dementia care
- Care plan adherence
- PPE usage
- Flexible schedule and availability
- Direct patient care
Certification
- drivers licence
- cpr/first aid
Timeline
cashier
Chevron
03.2026 - Current
Caregiver
Serengeti
03.2026 - Current
Caregiver
Aging And Long Term Care
10.2017 - 12.2019
Markdown Associate
Marshalls
05.2014 - 07.2014
Sandwich Artist
SUBWAY®Restaurants
02.2014 - 03.2015
GED -
Newberg High School
Some College (No Degree) - Family And Human Services
Pcc