Kayla M. Bruggenwirth
Bellevue,IA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fidelity Bank & Trust
09.2022 - Current
- Customer interaction, cash handling, level III certification
Bar Sales
Lock 12 Music
07.2021 - 05.2023
- Interact with customers, cash handling, inventory, food preparation and service
Cornelius Seed
01.2017 - 01.2020
- Goal oriented seasonal and on call work for local seed company
Education
Accounting & Finance -
Eastern Iowa Community College
Bellevue, IASkills
- Microsoft Suite proficient
- Excel certified
- CSR Level III
- Detail oriented
- Excellent communication and presentation skills
- Adapt well in new environments
- Active listening
- Customer service
- Critical thinking
- CPR certified
Community Service
- Volunteer Emergency Medical Services, Emergency Medical Responder, 12/01/21 - 12/31/23
- Mill Valley Care Center, Volunteer caregiver, 01/01/21 - 12/31/22
Skills/Certifications
- Microsoft Suite proficient
- Excel certified
- CSR Level III
- Detail oriented
- Excellent communication and presentation skills
- Adapt well in new environments
- CPR certified
Timeline
Customer Service Representative
Fidelity Bank & Trust
09.2022 - Current
Bar Sales
Lock 12 Music
07.2021 - 05.2023
Cornelius Seed
01.2017 - 01.2020
Accounting & Finance -
Eastern Iowa Community College
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