Kayla McAllister
Grand Prairie,TX
Summary
To obtain a role which I can apply my educational background and time management skills to provide quality customer service
Overview
5
5
years of professional experience
Work History
USMD Mid Cities
01.2024 - Current
- Perform vitals
- Chart in patients files
- Give injections
- Prior authorization
- Schedule appointment/ cancel appointments
- Fax and scan paperwork
- Assist providers
- Call patient with results
Certified Medical Office Assistant
UT Southwestern Orthopedic Clinic
03.2022 - 09.2023
- Escort patients to examination room and prep
- Vitals
- Interview patient for chief complaints, medical history, and document current medications
- Follow up calls to patients with lab results
- Assist physician in the examination room
- Schedule/Reschedule/Cancel appointments
- Update patient information
- Update physician on patient information using EPIC EMR system
- Removal of casts
Patient Care Technician (Med Surg, Ortho, COVID-19)
Medical City of Arlington
08.2021 - 01.2022
- Perform vitals on patients
- Chart in patient's files
- Assist patient if needed help
- Answer phones and transfers
- Assist Doctor and Nurses when needed
Remote services
01.2020 - 01.2021
- Manage customer interactions professionally and efficiently to provide expert troubleshooting and technical support
- Effectively present and discuss appointments/ health care questions
- Address customer questions, complaints and concerns accurately and promptly
- Facilitate necessary customer issue escalations to local management/support as required
- Document accurate customer account records based on actions taken to maintain completeness of customer contacts
- Perform any other duties as assigned
Education
Accredited Medical Assistant Program -
Concorde Career College
Grand Prairie, TX01.2022
High School Diploma -
James Bowie High School
Arlington, TX12.2019
Certified Phlebotomy -
Career Tech Center
12.2019
Skills
- Exceptional verbal and written communication skills
- Active listening
- Problem solving
- Critical thinking
- Troubleshooting
- Analyzing complex problems
- Providing practical solutions
Certificationandeducation
- Concorde Career College, Grand Prairie, TX, 05/01/21, 01/31/22, Accredited Medical Assistant Program, NRCMA Certification #204755, CPR BLS AHA Certification 2021-2024, Academic Presidents List, Academic Deans List
- James Bowie High School, Arlington, TX, 08/01/17, 12/31/19, A, B Honor Roll Student, Perfect Attendance, Early Graduate
- Career Tech Center, 08/01/18, 12/31/19, Certified Phlebotomy, Certified CPR, Skilled for EKG
Personal Information
Title: NRCMA
Timeline
USMD Mid Cities
01.2024 - Current
Certified Medical Office Assistant
UT Southwestern Orthopedic Clinic
03.2022 - 09.2023
Patient Care Technician (Med Surg, Ortho, COVID-19)
Medical City of Arlington
08.2021 - 01.2022
Remote services
01.2020 - 01.2021
Accredited Medical Assistant Program -
Concorde Career College
High School Diploma -
James Bowie High School
Certified Phlebotomy -
Career Tech Center