Lauren Rodela

• Assisted with day to day operations to include but not limited to: answering phone calls, greeted office visitors, responded to email communications, maintained client rosters/files, scheduling of mobile food pantry.
• Coordinated charity events, i.e. Toys for Tots, Food Drive, Thanksgiving Meal Drive.
• Attended and participated in monthly staff meetings.
• Received and reviewed applications to assist clients in the process of applying for the following services: food stamps, government housing, and immigration.
• Experienced with grant writing.
• Responsible for training volunteers to assist with Mobile Food Pantry.
• Assisted in designing and distributing marketing pamphlets in distribution locations.
• In charge of setup/breakdown of each special event.
• Responsible for being a point of contact for families, answering questions and providing accurate and timely information.
• Disseminated official, accurate information from senior leadership to families.
• Maintained a log of all phone calls made.

• Assisted with patient intake procedures, ensuring accurate data collection and efficient workflow.
• Coordinated appointment scheduling and managed physician's calendar for optimal patient flow.
• Prepared examination rooms, maintaining cleanliness and readiness for dermatological procedures.
• Educated patients on post-treatment care and medication usage to enhance recovery outcomes.
• Implemented electronic health record updates, improving documentation accuracy and accessibility.
• Performed medical records management, including filing, organizing and scanning documents.
• Monitored medical supply levels and submitted timely replenishment orders to maintain stock availability.
• Coordinated patient referrals to specialists, enhancing continuity of care through effective management.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Empowered patients through education on self-management techniques for chronic conditions.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Implemented patient education program on preventative care, enhancing community health awareness.
• Taught patients about medications, procedures, and care plan instructions.
• Trained new staff on office procedures and EMR system usage for operational consistency.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Processed transactions accurately using POS systems, minimizing errors during checkout.
• Maintained organized inventory, ensuring product availability and optimal display.
• Assisted customers with product selection, enhancing overall shopping experience.
• Collaborated with team members to achieve sales targets and improve customer satisfaction.
• Built relationships with customers to encourage repeat business.
• Engaged with customers to build rapport and loyalty.
• Resolved customer inquiries and complaints promptly, maintaining high service standards throughout interactions.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Conducted product demonstrations, effectively communicating features and benefits to customers.
• Assisted customers in finding products by checking inventory systems for stock availability.
• Trained new associates in company procedures, fostering a knowledgeable sales team environment.
• Provided feedback on customer preferences to inform merchandising strategies and stock choices.
• Solved customer challenges by offering relevant products and services.

• Coordinated communication between clients and service providers to ensure timely support delivery.
• Maintained accurate case documentation and updated client records in compliance with organizational standards.
• Supported clients in navigating community resources and accessing necessary services effectively.
• Facilitated group sessions to enhance clients' coping skills and promote social integration.
• Collaborated with interdisciplinary teams to address client needs and streamline service processes.
• Monitored client progress and provided feedback to case workers for ongoing plan adjustments.
• Provided empathetic support for clients navigating difficult life transitions, promoting resilience and self-sufficiency.
• Played a key role in helping vulnerable families access essential services like healthcare, education, and financial assistance programs.
• Offered support and direction to families and coordinated with court system and other community agencies for treatment.
• Contributed to ongoing program evaluation efforts by collecting data on client outcomes and satisfaction levels.

• Conducted outreach calls to families, providing information on available resources and support programs.
• Managed scheduling of calls, ensuring timely outreach to all families in need of assistance.
• Maintained updated contact lists and databases for efficient follow-up communications.
• Assisted in developing communication strategies to engage families effectively.
• Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.

• Assisted in developing and implementing age-appropriate lesson plans.
• Communicated effectively with parents regarding children's progress and concerns.
• Maintained cleanliness and organization of classroom materials and supplies.
• Collaborated with team members to enhance educational programs and services.
• Supervised daily activities ensuring a safe and engaging environment for children.

• Managed patient check-in and verification processes efficiently.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Facilitated communication between patients and medical staff, contributing to improved service quality.
• Maintained organized patient records, ensuring compliance with privacy regulations.
• Processed insurance verifications and billing inquiries with accuracy.
• Implemented front desk workflow improvements, enhancing patient satisfaction scores.
• Assisted patients in completing necessary forms and documentation at the front desk. complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed incoming calls efficiently, directing patients to appropriate personnel while maintaining a professional demeanor.
• Operated a multi-line phone system, greeting patients warmly upon arrival for a positive first impression. and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Improved workflow efficiency, organizing back-office supplies and equipment.
• Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
• Increased patient satisfaction by answering inquiries with empathy and professionalism.
• Enhanced patient understanding by providing clear explanations of treatment procedures.
• Managed patient appointments efficiently, reducing wait times significantly.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

completed 2 years

completed