KAYLA MCCRAY
Opa-locka,FL
Summary
Dedicated professional with 2 years in event services and 1 year at Publix, known for resolving customer issues and enhancing satisfaction. Proficient in food service, including order taking and special requests, while maintaining cleanliness and organization. Strong critical thinking and time management skills, with a focus on teamwork and effective communication. Reliable under pressure, ensuring smooth operations in fast-paced environments.
Dedicated security expert with a strong background in security protocol implementation and maintenance. Known for flexibility in changing environments and a focus on teamwork to achieve objectives. Experienced in surveillance, incident response, and conflict resolution, promoting effective team dynamics and operational success.
Overview
10
10
years of professional experience
Work History
Child Caregiver
Khaila Montessori Academy
Miami, FL
01.2025 - Current
- Supervised daily activities to ensure safety and well-being of children.
- Developed engaging educational activities to promote cognitive and social skills.
- Collaborated with parents to address children's needs and progress.
- Maintained a clean, organized environment conducive to learning and play.
- Coordinated schedules and activities to optimize daily routines for children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
Security Officer
Allied Universal Security Services
Fort Lauderdale, FL
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Ramp Agent
G2 Secured Staff
Miami, FL
04.2023 - Current
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Connected electrical power units and service hoses to aircraft.
- Protected customers' baggage from loss, theft and damage.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Customer Service Associate
Hermon Bain - Sweet Mini Donuts
Miami, FL
07.2016 - Current
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prepared and expedited food orders to support waitstaff and other team members
- Observed customer purchases in line and differentiated between standard portions
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
- Maintained clean, sanitized and well-organized food preparation zones.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Cashier
Smoothie Babe
Miami, FL
04.2022 - 08.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
Cashier
Publix Inc, Publix
North Miami, FL
02.2020 - 06.2021
- Reduced operational risks while organizing sales and data to forecast performance trends
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Abercombie Kids - Abercombie Kids
Aventura, FL
10.2019 - 04.2020
- Led activities that developed students' physical, emotional and social growth
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
Chenika Chambers - Outrageous Events
Miami, FL
12.2017 - 11.2019
- Contributed to social media outreach initiatives, including content development and management
- Supported events execution and venue set up and tear down
- Assisted in content development for events, drafting and distributing promotional materials
- Contacted vendors, venue and stakeholders as directed and in professional manner
- Supported planning, communications and scheduling of party events.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Pembroke Pines, FL12-2026
Associate of Arts -
INDIAN HILLS COMMUNITY COLLEGE
OTTUMWA, IA05.2022
High School Diploma -
North Miami Senior High School
North Miami, FL06.2020
Skills
- Proficient in leadership
- Network development
- Staff training and development
- Work ethic
- Project management
- Customer support
- Analytical thinking
- Reliable
Affiliations
- (Health Occupations Students of America)
Timeline
Child Caregiver
Khaila Montessori Academy
01.2025 - Current
Security Officer
Allied Universal Security Services
10.2024 - Current
Ramp Agent
G2 Secured Staff
04.2023 - Current
Cashier
Smoothie Babe
04.2022 - 08.2022
Cashier
Publix Inc, Publix
02.2020 - 06.2021
Cashier
Abercombie Kids - Abercombie Kids
10.2019 - 04.2020
Chenika Chambers - Outrageous Events
12.2017 - 11.2019
Customer Service Associate
Hermon Bain - Sweet Mini Donuts
07.2016 - Current
Associate of Arts -
INDIAN HILLS COMMUNITY COLLEGE
High School Diploma -
North Miami Senior High School
Bachelor of Science - Nursing
Galen College of Nursing