Kayla Mclaughlin
Hillsborough,NJ
Summary
Dedicated Customer Service professional with strong problem-solving and communication skills. Committed to delivering exceptional service and sustaining satisfactory relationships with customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Galaxy Metal Products
Edison, New Jersey
06.2017 - Current
- Maintained organized filing systems to ensure easy access to important information and records.
- Performed accurate and efficient data entry across multiple computer systems and databases.
- Answered customer inquiries and provided accurate information regarding products, services, pricing, and orders.
- Provided excellent customer service by resolving complaints and addressing customer concerns in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Managed customer inquiries by phone and email, providing timely responses and maintaining high service standards.
- Maintained accurate records of customer transactions, including purchase orders, invoices, quotes, and credits.
- Processed credit memos for returned or damaged goods and maintained proper documentation.
- Resolved product issues by coordinating with production and shipping teams to identify solutions and meet customer needs.
- Coordinated shipping schedules and delivery timelines with customers and internal teams, confirmed deliveries, and ensured timely order fulfillment.
- Trained and supported new staff on company policies, procedures, database software, and data entry processes.
- Managed pricing databases to ensure accurate and timely updates.
- Performed troubleshooting to diagnose and resolve complex technical and product-related issues.
- Conducted inventory observations and reconciliations to verify the accuracy of inventory records.
Cashier
Quick Chek stores
South Bound Brook, New Jersey
08.2016 - 06.2017
- Processed payments accurately using cash, credit card, gift card, or automatic debit to ensure smooth transactions.
- Maintained accurate cash drawer and balanced daily receipts.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints with professionalism and empathy to enhance satisfaction.
- Managed inventory restocking on sales floor to ensure product availability.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Ensured compliance with food safety guidelines during food preparation activities.
Education
High School Diploma -
Somerset County Vocational & Technical High School
Bridgewater, NJ06-2017
Skills
- Customer service
- Data entry
- Payment processing
- Attention to detail
- Problem solving
- Multitask management
- Effective communication
- Adaptability and flexibility
Timeline
Customer Service Representative
Galaxy Metal Products
06.2017 - Current
Cashier
Quick Chek stores
08.2016 - 06.2017
High School Diploma -
Somerset County Vocational & Technical High School