Kayla M. Curry
Gibsonton
Summary
Patient-focused Medical Assistant experienced in patient financial services, insurance verification, and clinical support. Managed high-volume accounts while providing comprehensive health insurance support, navigating revenue cycle processes and Medicare inquiries to enhance operational efficiency. Demonstrated adaptability and effective communication, contributing to team objectives and organizational success.
Overview
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Patient Safety Attendant
HCA Florida South Shore Hospital
Sun City
07.2026 - Current
- Reported changes in patient conditions to healthcare providers promptly.
- Collaborated with interdisciplinary teams to support patient needs.
- Educated patients about safety protocols and procedures.
- Supported emergency response efforts during critical situations.
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Provided emotional support to patients during times of distress or confusion due to illness or injury.
- Supported nursing staff with patient care tasks with patient care and daily activities.
Secretary
Student Government Association (SGA), Keiser University
05.2026 - Current
- Represented student body while managing official records and communications to ensure accurate documentation and effective information flow.
- Managed daily correspondence for Student Government Association, facilitating timely communication and engagement among members.
- Coordinated event logistics, including scheduling, venue selection, and promotion efforts.
- Coordinated event logistics, streamlining scheduling, venue selection, and promotion to enhance event execution.
Credit Card Collections
JP Morgan Chase
06.2025 - 05.2026
- Managed high-volume accounts, ensuring accuracy, professionalism, and confidentiality.
- Resolved account errors while upholding rigorous documentation standards.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Fostered strong relationships with colleagues to enhance productivity. with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Admission Advisor
Ultimate Medical Academy
03.2024 - 04.2025
- Guided students through complex enrollment processes, ensuring timely completion of required documentation.
- Assisted prospective students with admissions process and program selection to align their goals with educational offerings.
- Reviewed applicant documents to ensure compliance with enrollment criteria.
- Reviewed applicant documents for compliance with enrollment criteria, contributing to efficient processing of applications.
Dual-Trained Customer Service Representative
Maximus Federal
09.2019 - 02.2024
- Facilitated enrollment into prescription drug plans, Medicare Advantage plans, and Marketplace health insurance.
- Resolved billing questions, claim inquiries, and complex call escalations to enhance customer satisfaction.
- Streamlined enrollment process for prescription drug plans, Medicare Advantage plans, and Marketplace health insurance, improving client access to services.
Credit Card Collections
Bank of America
04.2022 - 08.2023
- Negotiated repayment plans, ensuring compliance with regulations while maintaining detailed documentation in fast-paced environment.
- Delivered high-level customer service, facilitating resolution of complex financial decisions for clients.
- Executed daily operational tasks in a timely manner accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Nursing
Galen College of Nursing
St. Petersburg, FL 07.2026 - 07.2026
Associate of Science - Medical Assisting
Keiser University
Tampa, FL 05.2024 - 07.2026
MA Externship - Internal Medicine
Tampa General Hospital
ValricoSkills
- Patient Safety Protocols
- Safety protocols
- Patient Risk Assessment
- Incident Reporting
- Patient care
- Patient Support Strategies
- Safety Monitoring
- Basic life support
- Patient registration
- Medical terminology
- Time management
- Team collaboration
- Communication skills
- Compassionate Care
Certification
- CNA Certification, CNA Training & Testing Center
- BLS/CPR, American Red Cross
- Blood Borne Pathogens, American Red Cross
Timeline
Patient Safety Attendant
HCA Florida South Shore Hospital
07.2026 - Current
Bachelor of Science - Nursing
Galen College of Nursing
07.2026 - 07.2026
Secretary
Student Government Association (SGA), Keiser University
05.2026 - Current
Credit Card Collections
JP Morgan Chase
06.2025 - 05.2026
Associate of Science - Medical Assisting
Keiser University
05.2024 - 07.2026
Admission Advisor
Ultimate Medical Academy
03.2024 - 04.2025
Credit Card Collections
Bank of America
04.2022 - 08.2023
Dual-Trained Customer Service Representative
Maximus Federal
09.2019 - 02.2024
MA Externship - Internal Medicine
Tampa General Hospital