Kayla M. Duppins
Bay Country Learning Center
Sunderland,USA
1
Certification
12
years of professional experience
Professional Summary
Assistant Preschool Teacher with strong communication and organizational skills. Currently pursuing education to become an Ultrasound Technician. Eager to gain experience, learn new skills, and contribute to a positive team environment.
Work History
Assistant Preschool Teacher
1 Year 8 Months- Assisted lead teacher in developing engaging lesson plans for diverse learning styles.
- Implemented classroom management strategies to enhance student behavior and participation.
- Mentored new staff in classroom routines, policies, and educational best practices.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Fostered a nurturing environment to promote social and emotional development among preschoolers.
Receptionist
1 Year 3 Months- Managed front desk operations, ensuring smooth check-in processes and member satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated membership sign-ups and renewals, maintaining accurate records in CRM system.
- Assisted with facility maintenance by reporting equipment issues and ensuring cleanliness standards.
- Trained new staff on reception protocols and customer interaction techniques to enhance service quality.
- Developed and maintained positive relationships with members, fostering community engagement within the gym environment.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Barista
4 Months- Delivered exceptional customer service by efficiently preparing beverages and food items.
- Operated espresso machines and brewing equipment, ensuring adherence to quality standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in creating a welcoming atmosphere, fostering positive customer interactions and loyalty.
Caterer
3 Years- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Education
High School
- Biology
Skills
Organization skills
Adherence to high customer service standards
Critical thinking
Problem-solving
Team collaboration
Computer proficiency
Certification
- MSDE- children’s basic health and safety
- Care courses- First steps in Childcare
- MD- Background check & Fingerprinting
- Water safety for parents & caregivers- Red Cross
- CPR certification- Red Cross
Timeline
Assistant Preschool Teacher
Bay Country Learning Center
12.2024 - CurrentRead More
Receptionist
Planet Fitness
08.2023 - 11.2024Read More
Barista
Starbucks Coffee
04.2020 - 08.2020Read More
Caterer
Maryland Country Caterers
01.2015 - 01.2018Read More
St. Charles High School
High School
Read More
Morgan State University
from Biology
Read More