Kayla Medel
Fowlerville
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
15
15
years of professional experience
Work History
Sales Representative
Lasco Ford
12.2024 - Current
- Assist customers in the vehicle purchasing process by identifying their needs, recommending suitable options, and offering test drives.
- Maintain up-to-date knowledge of current inventory, financing options, and manufacturer incentives to effectively present offers and close sales.
- Build lasting relationships with clients through exceptional service, follow-up communication, and after-sale support, leading to repeat and referral business.
- Collaborate with the finance and service departments to ensure a smooth customer experience from sale to delivery.
- Consistently exceed monthly sales goals and performance benchmarks in a fast-paced, competitive dealership environment.
- Stay informed on automotive trends and developments to better serve and educate customers.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Assistant Sales & Finance Manager/ Sales Rep
Peters Autosports
11.2021 - 11.2024
- Worked closely with customers to identify needs, recommend suitable vehicles, and guide them through the purchasing process, consistently meeting or exceeding monthly sales goals.
- Following up with new & existing customers to try to close deals.
- Process loan applications, verify customer information, and submit necessary paperwork
- Working one on one with clients, demo vehicles, closing the sale.
- Present financing and insurance options to customers and explain terms and conditions
- Supported day-to-day sales operations while assisting in managing the finance and insurance (F&I) process to ensure a seamless customer experience from vehicle selection to delivery.
- Prepared and reviewed finance contracts, secured financing through multiple lenders, and ensured compliance with all legal and dealership guidelines.
- Collaborated with management to develop promotional strategies, manage inventory, and drive dealership performance.
- Provided training and support to junior sales staff to improve sales techniques, product knowledge, and customer service.
Associate Banker
JPMorgan Chase
04.2021 - 09.2021
- Delivered exceptional customer service by assisting clients with everyday banking needs, including deposits, withdrawals, account inquiries, and problem resolution.
- Educated customers on Chase’s products and services, helping them find the right solutions for checking, savings, credit cards, loans, and digital banking tools.
- Built strong relationships with clients through personalized interactions, driving customer loyalty and referrals.
- Collaborated with branch team members and relationship bankers to ensure a seamless and positive client experience.
- Maintained strict compliance with all banking policies, procedures, and regulatory requirements.
- Helped drive branch performance by supporting sales goals and contributing to team-based initiatives
Lease Manager/ Sales Representative
Lasco Ford
09.2010 - 10.2020
- 2010 to 2014: Sales Consultant, providing exceptional customer service while managing the dealerships lease portfolio
- Sold on average 200-250 units per year and was consistently in the top 3 Sales Reps out of 20
- During this time I received the Employee Excellence award from Ford 3 years in a row
- In 2018 I was awarded Employee of the year for our entire organization of 175 employees and 3 dealerships for going above and beyond by helping everyone around me and having a positive attitude in any situation encountered
- 2014 to 2013: BDC Manager, in this position I oversaw the performance and productivity of a 4-person team
- Ensuring we were contacting all customer inquiries in a timely manner while providing the best customer service possible
- I provided training and resources to continue to develop them as they grew in their positions while making sure we were hitting the metrics set by the owner and Ford
- 2013 to 2012: Corporate Assistant & SYNC Specialist, Assisted management team and owner in daily operations, providing reports/data, and organizing company events/community involvement
- I would also provide training to every new car customer on how to use the new technology in their vehicles such as hands free, radio, etc
- 2012 to 2010: Business Development Center Representative, making outbound calls and emails to customers who had submitted an inquiry with the goal of setting appointments for them to come in and work with our sales team
- I exceeded the goals set by the management team for closing ratios
Education
Some College - Occupational Therapy
Baker College
Flint, MI09.2012
High School Diploma -
Byron High School
Byron, MI06.2009
Skills
- Customer Service
- Sales
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Closing techniques
- Performance improvement
- Customer success management
- Account management
Accomplishments
- I was awarded Lasco Ford's Employee of the Year award in 2018.
- I was Peter's Autosports Employee of the Month in March 2022 & May 2023.
- I earned the Employee Excellence award from Ford Motor Company for 3 years in a row. This was awarded for maintaining top sales & providing excellent customer service.
Awards
- Employee of the year, 12/01/18, Awarded for going above and beyond for customer service and training.
- Employee Excellence, 06/01/16, Awarded for being an elite saleswoman and providing excellent customer service.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Representative
Lasco Ford
12.2024 - Current
Assistant Sales & Finance Manager/ Sales Rep
Peters Autosports
11.2021 - 11.2024
Associate Banker
JPMorgan Chase
04.2021 - 09.2021
Lease Manager/ Sales Representative
Lasco Ford
09.2010 - 10.2020
Some College - Occupational Therapy
Baker College
High School Diploma -
Byron High School
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