Kayla Medina

-Provided customer service to bank clients, answering inquiries and resolving complaints.

-Developed financial plans for customers based on their individual needs.
-Verified customer identity using government-issued identification documents.
-Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
-Assisted with onboarding new employees by training them on banking procedures.
-Coordinated with other departments regarding customer requests or disputes resolution.
-Helped customers open and close accounts, apply for loans and make sound financial decisions.
-Advised customers on bank products, services and financial planning options.
-Modified, opened and closed customer accounts.

• Assisted customers with product selection and answered questions about store policies.
• Monitored customer traffic to identify potential theft activities.
• Conducted daily inspections of security systems such as cameras and alarms.
• Provided training on loss prevention procedures to new employees.
• Performed regular patrols of the store premises to ensure safety of customers and staff members.
• Created weekly reports summarizing security incidents for management review.
• Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.

• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Assisted management team with inventory counts of food products and beverage supplies.
• Resolved customer complaints in a professional manner.
• Answered phone calls promptly to provide accurate information about menu items or prices.
• Served food quickly for positive guest experiences.

• Provided excellent customer service to maintain a positive atmosphere for guests.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Resolved customer complaints in a professional manner.
• Monitored quality of food served to ensure it met company standards for presentation and temperature.
• Answered phone calls promptly to provide accurate information about menu items or prices.
• Interacted pleasantly with guests to deliver quality customer service.