Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Merrion

Dublin,GA

Summary

Results-driven customer service professional with a proven ability to resolve issues through active listening and critical thinking. Skilled in troubleshooting technical problems and delivering exceptional customer experiences, aiming to enhance service quality and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Qualfon
Remote
09.2022 - 12.2025
  • Resolve product or service problems by accurately understanding the customer’s issues.
  • Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
  • Answer product and/or service questions or concerns
  • Troubleshoot technical issues using all available tools
  • Provide exceptional customer service experience

Dry Cleaner Operator

Merrions Dry Cleaners
Swainsboro, GA
05.2018 - 08.2022
  • Inspect and sort items for stains, damage, or special cleaning needs
  • Operated dry cleaning machinery to ensure high-quality fabric care
  • Fold, package, and store cleaned items for customer pickup or delivery
  • Managed customer orders and maintained accurate service records
  • Follow safety protocols when handling chemicals and machinery

Education

No Degree -

Valdosta State University
Valdosta, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Qualfon
09.2022 - 12.2025

Dry Cleaner Operator

Merrions Dry Cleaners
05.2018 - 08.2022

No Degree -

Valdosta State University
Kayla Merrion