Kayla Miller
Customer Service Associate
Townsend
Summary
Enthusiastic and motivated individual passionate about customer service and helping others. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Merakey
04.2022 - 05.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Monitored progress and documented patient health status changes to keep care team updated.
Direct Support Professional
Mosaic
12.2021 - 07.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Customer Service Associate
Marshalls & Homegoods
05.2017 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
McDonald's
Wilmington, DE
2016.03 - 2017.05
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Public Health
Delaware State University
Dover, DE12.2024
Skills
- Client Documentation
- Cash Handling
- Data Entry
- Phone and Email Etiquette
- Customer Service
- Customer Satisfaction
- Point of Sale Operation
- Problem-Solving
- Organizational Skills
- Flexible and Adaptable
- Calm Under Pressure
- Good Telephone Etiquette
- Critical Thinking
- Written Communication
Timeline
Direct Support Professional
Merakey
04.2022 - 05.2023
Direct Support Professional
Mosaic
12.2021 - 07.2022
Customer Service Associate
Marshalls & Homegoods
05.2017 - 08.2018
Cashier
McDonald's
2016.03 - 2017.05
Bachelor of Science - Public Health
Delaware State University
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