Kayla Mitchell

Guided prospective students in completing college applications and required documentation, ensuring clarity on enrollment requirements.

Delivered personalized support to students during enrollment, addressing inquiries and outlining necessary next steps.

Supervised Federal Work-Study students by managing recruitment, onboarding, scheduling, training, and daily task assignments.

Collaborate with staff and management to support daily operations, student engagement, and departmental initiatives.

Assist with administrative tasks and special projects to support the Onboarding and Recruitment Office.

Supervise Federal Work-Study students, including recruiting/onboarding support, scheduling, training, assigning daily responsibilities, and monitoring work completion.

Train student employees on office procedures, customer service expectations, and assigned responsibilities.

• Engaged with prospective students, parents, counselors, and community members to provide information about admissions, enrollment, programs, and college resources.
• Engaged prospective students, parents, counselors, and community members to share information on admissions, enrollment, programs, and college resources, fostering informed decision-making.
• Assisted prospective students with questions regarding the admissions and enrollment process.
• Supported recruitment and outreach efforts designed to increase prospective student engagement.
• Supported recruitment and outreach efforts to enhance prospective student engagement and increase enrollment interest.

• Reviewed and assessed student records to determine college readiness and applicable testing requirements.
• Reviewed and assessed student records, enhancing college readiness by ensuring alignment with testing requirements.
• Coordinated with partner high schools to communicate and post TSI scores using CSV reporting.
• Coordinated with partner high schools to effectively communicate and post TSI scores, facilitating student access to assessment results.
• Processed and awarded AP, CLEP, and IB credit by submitting required documentation through Footprints.
• Managed sensitive student information and maintained accurate academic records while adhering to confidentiality requirements.
• Managed sensitive student information and maintained accurate academic records, ensuring compliance with confidentiality regulations.
• Responded to routine office inquiries and provided accurate information regarding testing and assessment services.
• Collaborated with department leadership and staff to ensure efficient daily operations and timely completion of student-related processes.

• Welcomed and assisted students, faculty, staff, and visitors, fostering a professional and customer-focused environment.
• Answered incoming calls and responded to questions regarding testing services, procedures, and scheduling.
• Proctored Texas Success Initiative (TSI) assessments in accordance with established testing and security procedures.
• Collaborated with management and department staff to efficiently complete assignments and enhance daily testing center operations.
• Coordinated scheduling, testing, record maintenance, and office operations to ensure smooth testing center functionality.
• Maintained a professional and organized testing environment while protecting student confidentiality.

• Facilitated daily administrative operations in Testing and Assessment Center to enhance service delivery.
• Provided professional customer service to students and visitors, effectively directing inquiries to appropriate resources.
• Assisted department staff with administrative projects and routine office responsibilities.
• Collaborated with department staff on administrative projects and routine office tasks to streamline workflow.
• Demonstrated reliability, attention to detail, and the ability to complete assignments with minimal supervision.