Work Preference
Summary
Overview
Work History
Education
Skills
Certification
TECHNOLOGY
Timeline
Generic
Open To Work
Verified
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Verrell Reed

Chicago,USA

Work Preference

Desired Job Title

Admissions Specialist / Enrollment AdvisorCustomer Service SupervisorResolution SpecialistCollections SpecialistMedication Specialist

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Chicago, USA, US
Open to relocation: Yes

Important To Me

Career advancementPersonal development programsPaid time offStock Options / Equity / Profit Sharing401k matchWork from home option

Summary

Dynamic Admissions and Customer Service Leader with 10+ years of experience driving enrollment growth, managing high-volume teams, and delivering exceptional service in fast-paced environments. Strong background in admissions advising, collections, logistics operations, and cross-functional coordination. Proven ability to exceed performance metrics, streamline processes, and build strong relationships with students, clients, and community partners. Skilled in Salesforce, compliance documentation, team leadership, and high-pressure decision-making.

Overview

1
1
Certification
29
29
years of professional experience

Work History

Admissions Specialist / Enrollment Advisor

160 Driving Academy
Chicago, IL
07.2023 - 05.2026
  • Responded to inbound leads and conducted outbound outreach to prospective students to drive enrollment growth
  • Conducted phone consultations and scheduled Student Interviews/Tours (SITs), both in-person and remote
  • Promoted enrollment urgency to increase conversions and meet branch goals
  • Assisted students with remote enrollments, virtual SITs, and digital document completion
  • Explained CDL program options, tuition, grants, employer-sponsored programs, and financing pathways
  • Collected payments and coordinated financing approvals through providers such as Affirm
  • Managed enrollment paperwork, DocuSign agreements, and compliance documentation
  • Re-engaged inactive leads through calls, texts, and emails to maintain a strong pipeline
  • Maintained accurate Salesforce records, updating lead statuses, tasks, and communication logs
  • Verified required documents including driver’s license, permit, DOT medical card, and residency paperwork
  • Coordinated with yard, classroom, and compliance teams to ensure smooth onboarding
  • Supported WIOA, WEI, Amazon Career Choice, InStride, and self-pay students through the admissions process
  • Assisted with class rosters, start dates, and orientation communication
  • Supported branch operations by covering phones, front office duties, and administrative tasks
  • Built relationships with community partners, employers, and referral sources
  • Maintained professionalism in a fast-paced, high-volume sales and admissions environment

Customer Service Supervisor

PGG International
Chicago, IL
01.2020 - 01.2023
  • Supervised a team of up to 30 call center agents in a high-volume environment
  • Motivated employees to meet productivity, quality, and accuracy goals
  • Oversaw inbound/outbound calls, chat support, and escalated customer issues
  • Delivered coaching, training, and performance feedback to improve team results
  • Managed daily reports, productivity metrics, and attendance tracking
  • Collaborated with HR and management to resolve personnel and compliance issues
  • Ensured confidentiality of sensitive data, files, and time/attendance records

Resolution Specialist

FMS
Chicago, IL
01.2017 - 01.2020
  • Managed and maintained outstanding balances through effective skip tracing and collection efforts
  • Reviewed and analyzed collection accounts; prepared detailed activity reports
  • Maintained professional communication with clients while ensuring confidentiality
  • Resolved escalated inquiries from leadership in a timely manner
  • Assisted management with workflow, reporting, and deadline coordination
  • Supported training and development of new team members

Collections Specialist

Malcolm S. Gerald Collections
Chicago, IL
01.2015 - 01.2017
  • Managed delinquent debt for client accounts while maintaining compliance with collection laws
  • Handled confidential information and maintained accurate account documentation
  • Reduced delinquency through effective negotiation and follow-up
  • Served as liaison between clients and management
  • Prepared reports and maintained detailed records of collection activities

Medication Specialist

PMS
Chicago, IL
01.2011 - 01.2015
  • Managed medication inventory and ensured compliance with safety regulations
  • Maintained confidentiality of resident information
  • Assisted leadership with workflow and documentation
  • Provided medication to residents with accuracy and professionalism

Dockside Associate

Total Logistics Control Supply Chain
Holland, MI
01.1997 - 01.2011
  • Loaded and unloaded trailers in a high-volume logistics environment
  • Maintained warehouse cleanliness and safety compliance
  • Inspected equipment and reported maintenance needs
  • Managed stock inventory and supported shipping/receiving operations

Education

Associate of Science - Business Administration And Management

Lincoln Trail Community College
Robinson, IL
10-1994

Skills

  • Admissions & Enrollment Management
  • Customer Service Leadership
  • Lead Conversion & Pipeline Management
  • Salesforce CRM & Documentation
  • Compliance & Regulatory Verification
  • Training, Coaching & Team Support
  • Logistics & Warehouse Operations
  • Payment Processing & Financing Coordination
  • Cross-Functional Collaboration
  • High-Volume Call Center Operations
  • Conflict Resolution & Problem Solving
  • Relationship Building & Community Outreach

Certification

  • CDL Training – 160 Driving Academy
  • Additional certifications can be added here if you want them to be included

TECHNOLOGY

  • Salesforce
  • DocuSign
  • Microsoft Office Suite
  • Google Workspace
  • Call Center Systems
  • Logistics Software

Timeline

Admissions Specialist / Enrollment Advisor

160 Driving Academy
07.2023 - 05.2026

Customer Service Supervisor

PGG International
01.2020 - 01.2023

Resolution Specialist

FMS
01.2017 - 01.2020

Collections Specialist

Malcolm S. Gerald Collections
01.2015 - 01.2017

Medication Specialist

PMS
01.2011 - 01.2015

Dockside Associate

Total Logistics Control Supply Chain
01.1997 - 01.2011

Associate of Science - Business Administration And Management

Lincoln Trail Community College