BENJAMIN SHANNON
ZOLLEGE
Pensacola,FL
10
years of professional experience
Seasoned sales and operations leader with a proven track record as a top producer — scaling revenue, building high-performing teams, and driving growth through AI-powered automation across education, hospitality, and business development.
Work History
Senior Admissions Advisor/Team Lead / Customer Support manager
4 Years- Served as a primary point of contact for prospective students through the full enrollment cycle, from initial inquiry to enrollment confirmation.
- Managed a high-volume pipeline using CRM tools to track leads, follow-ups, and enrollment status. Consistently met and exceeded monthly enrollment targets while maintaining compliance with institutional and regulatory standards.
- Ranked among the Top 3 enrollment producers company-wide.
- Built and scaled inbound/outbound call center operations, including SOPs, call routing, scripting, workflows, and performance metrics.
- Created and launched the internal collections team, establishing communication strategies, workflows, and SOP's
- Built and scaled an internal retention team that reduced student churn and improved student engagement.
- Trained admissions representatives on consultative sales, objection handling, and enrollment best practices.
- Developed strategic recruitment plans to enhance student enrollment and retention rates.
- Mentored junior advisors on admissions processes and best practices for prospective student engagement.
Bar Manager
1 Year- Managed daily operations for one of Pensacola's premier hospitality venues while simultaneously maintaining a top-producing admissions role.
- Led hiring, training, scheduling, and performance management for bar staff.
- Oversaw inventory control, purchasing, cash management, and operational compliance.
- Developed customer service standards and workflow efficiencies that enhanced guest experience and team productivity.
- Maintained high-performance standards in a fast-paced, high-volume environment. Managed to scale revenue 14% in my first year and a 21% increase in year 2.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak periods.
- Trained and mentored staff of over 50 bartenders and cocktail servers on beverage preparation and customer engagement techniques.
- Coordinated special events and promotions, driving increased foot traffic and revenue growth.
- Closed out cash register and prepared cashier report at close of business.
Admissions Advisor
2 Years- Served as a primary point of contact for prospective students through the full enrollment cycle, from initial inquiry to enrollment confirmation.
- Managed a high-volume pipeline using CRM tools to track leads, follow-ups, and enrollment status. Produced on average 133% of my individual cohort goals month over month.
- Guided prospective students through the admissions process for Functional Nutrition programs.
- Conducted consultative enrollment conversations and maintained a high-conversion student pipeline.
- Advised prospective students on program options and admissions processes.
- Conducted personalized outreach to engage and assist applicants with daily outreach exceeding 100 dials per day.
Admissions Coordinator
1 Year- Managed 100+ outbound calls daily and conducted admissions interviews, campus tours, and enrollment counseling.
- Managed a high-volume pipeline using CRM tools to track leads, follow-ups, and enrollment status for several different healthcare and business technical programs with Title four funding.
- Partnered with Financial Aid and Career Services to support student success.
- Developed and maintained strong relationships with prospective students, enhancing enrollment experience.
- Coordinated admissions processes, ensuring compliance with regulatory requirements and institutional policies.
Leasing Consultant
2 Years- Exceeded leasing goals while managing customer relationships, property tours, and marketing initiatives for 385+ units.
- Facilitated property tours and presentations to prospective tenants, enhancing engagement and interest.
- Managed leasing agreements and tenant applications, ensuring compliance with company policies and regulations.
- Developed marketing strategies for property visibility, increasing foot traffic and lead generation significantly.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
- Business & Marketing Studies
Skills
Admissions & Enrollment Management
Sales
Business Development & Revenue Growth
Call Center & Team Operations Leadership
Coaching & Team Development
Retention Program & SOP Design
CRM
Process Improvement & Strategic Planning
Timeline
Senior Admissions Advisor/Team Lead / Customer Support manager
ZOLLEGE
01.2022 - 01.2026Read More
Bar Manager
SEVILLE QUARTER
01.2022 - 01.2023Read More
Admissions Advisor
EMPOWERED EDUCATION
01.2020 - 01.2022Read More
Admissions Coordinator
FLORIDA CAREER COLLEGE
01.2018 - 01.2019Read More
Leasing Consultant
T.E.H. MANAGEMENT
01.2016 - 01.2018Read More
California State University Northridge
from Business & Marketing Studies
Read More
ADDITIONAL LEADERSHIP EXPERIENCE
- Support Team manager - Zollege Healthcare Career school
- Bar manager -Decarlo’s Bar and Grill
- Lead Admissions Coordinator – Star Career Academy
- Admissions Coordinator – YTI Career Institute
- Bar Manager / Operations Manager – Seville Quarter
- Founding member of the Reading PA chapter of BNI (Business Networking International)
- Laura Schanz - Selling from the inside out