Summary
Overview
Work History
Education
Skills
Languages
Internships
References
Timeline
Generic

Kayla Mitolo

South Hackensack,New Jersey

Summary

Determined and driven college student studying forensic psychology with a minor in criminal justice. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Ulta Beauty Inc.
Paramus, NJ
09.2022 - Current
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Finalized purchases and processed payments.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Greeted customers upon entering store or salon and established friendly relationships with them.

Concierge

Premier Security
Palisades Park, NJ
04.2021 - 12.2022
  • Handled mail and package deliveries, keeping items secure.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Maintained guest privacy and building reputation by keeping information confidential.

Education

Bachelor of Arts - Forensic Psychology

University of New Haven
Connecticut
05-2024

Skills

  • Bilingual
  • Computer literacy
  • Effective communication
  • Analytical thinking
  • Conflict resolution
  • Compliance and empathy
  • Exceptional writing and documentation
  • Paperwork Management

Languages

Italian
Professional

Internships

  • Interned with the Passaic County Prosecutors Office during the summer of 2023. .
  • Interned with PEHT (Partnership to End Human Trafficking) from September to December 2023.

References

References available upon request.

Timeline

Beauty Advisor

Ulta Beauty Inc.
09.2022 - Current

Concierge

Premier Security
04.2021 - 12.2022

Bachelor of Arts - Forensic Psychology

University of New Haven

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Kayla Mitolo