Kayla Montgomery
Columbia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customs Entry Writer
C.H. Robinson
10.2021 - Current
- Providing prompt responses to customer inquiries
- Follow through on issues until resolution to customer satisfaction for all customer accounts assigned.
- Review and validate import documentation and data
- Ensure the accuracy of entries according to all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).
- Utilize Standard Operating Procedures(SOP) and best practices.
- Maintain compliance of CBP and customer requirements utilizing Customer SOP and Harmonized Tariff Schedule (HTS) databases for customer account base.
- Filing ISF in a timely matter in accordance with CBP regulations
- Provide excellent customer service both internally and externally
- Arrange invoicing for services rendered
Document Support Agent
DHL Global Forwarding
02.2019 - Current
- Customer Service
- Creating Files for shipments and uploading docs to ensure timely processing
- Experience handling ocean and air
- Maintain multiple customer accounts
- Training new agents in production
- Maintain all core trainings to meet all customs requirements for position
Security Console Operator
Allied Universal Security Services, Systems and Solutions
01.2018 - 02.2019
- Communications/Dispatch
- Responds to emergency situations requiring security assistance
- Monitor and respond to alarms on multiple monitoring be systems
- Access control for doors, gates and alarms using the Lenel System
- Handles deceased process by paperwork to and funeral home contact
Customer Service Representative
Teleperformance USA
03.2017 - 01.2018
- Retention Services
- Handle billing inquiries
- Set up services (AT&T Verse, DirecTV, Wireless and Internet)
Dietary Aide
The Methodist Oaks
04.2016 - 03.2017
- Prepare and serve meals to residents and guests
- Setup and clean dining facility
- Document daily meals and food temperatures
- Assist with catering functions
Education
DIPLOMA - Practical Nursing
ECPI UNIVERSITY
Columbia, SC12-2025
Skills
- Desktop support
- Dispatching
- Help desk
- Microsoft Access
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Organizational skills
- Recordkeeping accuracy
- Continuous improvement mindset
- Efficient data entry
- Customs clearance procedures
Certification
BLS CERTIFICATION
CPR CERTIFICATION
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customs Entry Writer
C.H. Robinson
10.2021 - Current
Document Support Agent
DHL Global Forwarding
02.2019 - Current
Security Console Operator
Allied Universal Security Services, Systems and Solutions
01.2018 - 02.2019
Customer Service Representative
Teleperformance USA
03.2017 - 01.2018
Dietary Aide
The Methodist Oaks
04.2016 - 03.2017
DIPLOMA - Practical Nursing
ECPI UNIVERSITY
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