Kayla Moore
Lake Elsinore ,CA
Summary
Proven leader in the hospitality sector, adept at decision-making and fostering team development, with a track record of enhancing customer service and profitability at Fatburger. Skilled in cash handling and building strong relationships, I've driven teams to exceed performance goals through effective training and mentorship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Luna Grill
Menifee, CA
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
General Manager
Fatburger
Cabazon, CA
02.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Oregon Food Services
Eugene, OR
08.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associates Of Arts - Business
University of Oregon
Eugene, OR02.2023
Diploma - High School
West Valley High School
Hemet, CA05.2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
Certification
Serve Safe
CPR
Timeline
Shift Manager
Luna Grill
06.2023 - Current
General Manager
Fatburger
02.2022 - 04.2023
Assistant Manager
Oregon Food Services
08.2021 - 03.2023
Associates Of Arts - Business
University of Oregon
Diploma - High School
West Valley High School