Kayla Morales
Bronx
Overview
7
7
years of professional experience
Work History
CHILD CARE SPECIALIST
Athena House
01.2022 - Current
- Advocating for the special needs of children and their families
- Providing information, support, and guidance to parents
- Prepared and organized mealtimes and snacks for children
- Listen and work closely with children.
- Established and maintained a safe, clean, and stimulating learning environment for the children under my care.
- Ensured adherence to licensing regulations by maintaining accurate records and documentation for inspections.
- Attended professional development workshops to stay current on best practices within the child care industry.
- Fostered strong relationships with parents by addressing concerns promptly and professionally.
FRONT DESK RECEPTIONIST
01.2022 - 01.2022
- Greet guest
- Maintain check ins/checkouts
- Sort mail, calendars, and applications.
HOSTESS/CASHIER
01.2021 - 01.2021
- Welcomed guest in a warm and friendly manner
- Handled customer’s payments
- Resolves customers issues and answers questions
- Balances cash drawer by counting cash at beginning and end of work shift.
NAIL SALON - LICENSED ESTHETICIAN
01.2019 - 01.2020
- Clean, cut and shape nails before painting fingernails and toenails
- Remove previously applied polish
- Prepare and clean beauty station in-between appointments
- Sterilize equipment before use.
CUSTOMER SERVICE, RADIAL, INC
01.2019 - 01.2019
- Provided excellent customer service via phone while maintaining a positive attitude
- Answered phones, emails regarding customer inquiries and managed their HelloFresh subscriptions and product information
- Identified escalated issues and reported to high-level management
- Followed up on complicated customer interaction when required.
ADMINISTRATIVE ASSISTANT, ZARO'S FAMILY BAKERY
01.2018 - 01.2019
- Handled customer online and phone orders
- Created marketing label for the store
- Provided secretarial assistance to the executive owner of the company.
Education
Skills
- Communication skills
- Patience
- Dedication
- Customer relations
- Organization skills
- Empathy
- Time management
- Active listening
Timeline
CHILD CARE SPECIALIST
Athena House
01.2022 - Current
FRONT DESK RECEPTIONIST
01.2022 - 01.2022
HOSTESS/CASHIER
01.2021 - 01.2021
NAIL SALON - LICENSED ESTHETICIAN
01.2019 - 01.2020
CUSTOMER SERVICE, RADIAL, INC
01.2019 - 01.2019
ADMINISTRATIVE ASSISTANT, ZARO'S FAMILY BAKERY
01.2018 - 01.2019