Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kayla Morales

La Feria,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach business and personal goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ACT-Harlingen, TX
Harlingen, TX
10.2023 - 08.2024
  • Customer service representative with Advanced Call Center Technologies (ACT), which was partnered with Bank of America. I assisted clients with their account inquiries and questions. I was responsible for responding to inbound calls and assisting clients on their accounts to receive confirmation on process checks, to confirm if they were valid or fraudulent checks. Then, moved to outbound where I review clients' checks and determine if the checks were valid by viewing the client's past checks, account history, and handled outbound calls for customer confirmation.

E-Commerce Customer Service Representative

Assemblers Incorporated-Chattanooga, TN
Chattanooga, TN
03.2022 - 02.2023
  • Answered inbound/outbound calls, providing frontline customer support or assistance with product pricing and service transactions. Answered inquiries and provided accurate information regarding products and services. Asked probing questions to determine service needs and kept records of customer interactions or transactions, thoroughly recording details of inquiries on clients' accounts. Then, I was promoted to the E-Commerce team, working on customer service emails and taking care of clients' accounts via online chat and outbound calls.

Retail Sales Associate (part-time)

Ross Dress For Less-Hixson, TN
Hixson, TN
12.2021 - 02.2022
  • Greeted customers upon entering the store and provided assistance. Performed cashier duties, such as ringing up sales, processing payments and issuing receipts. Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors. Assisted with unloading delivery trucks and stocking shelves with new merchandise. Stocked shelves with merchandise according to company standards. Organized displays to attract customers and promote sales. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Cashier/Stocker

Bargain Hunt-Hixson, TN
Hixson, TN
09.2021 - 12.2021
  • Greeted customers upon entering the store and provided assistance. Performed cashier duties, such as ringing up sales, processing payments and issuing receipts. Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors. Assisted with unloading delivery trucks and stocking shelves with new merchandise. Stocked shelves with merchandise according to company standards. Organized displays to attract customers and promote sales. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High school diploma -

Santa Maria High School
Santa Maria, TX

Skills

  • Cashiering
  • Retail Sales
  • Customer Service
  • Computer skills
  • Phone etiquette
  • Office experience
  • Scheduling
  • Inbound and Outbound Calling
  • Microsoft Excel/Outlook
  • Payment Processing

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

ACT-Harlingen, TX
10.2023 - 08.2024

E-Commerce Customer Service Representative

Assemblers Incorporated-Chattanooga, TN
03.2022 - 02.2023

Retail Sales Associate (part-time)

Ross Dress For Less-Hixson, TN
12.2021 - 02.2022

Cashier/Stocker

Bargain Hunt-Hixson, TN
09.2021 - 12.2021

High school diploma -

Santa Maria High School

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Kayla Morales