Kayla Morris
Sand-Stone Inc.
Carrollton,GA
14
years of professional experience
Detail-oriented Customer Service Representative experienced in managing order processing and optimizing workflows to enhance service delivery. Delivered results through active listening and critical thinking while effectively managing multiple priorities. Committed to supporting team goals and taking on additional responsibilities as needed.
Work History
Customer Service Representative
9 Years 9 Months- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Developed and implemented strategies for reducing response times on customer queries by optimizing communication channels.
- Managed order processing using CRM systems to streamline workflow and enhance service delivery.
- Trained new staff on company procedures, improving onboarding efficiency and team performance.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Performed administrative tasks such as maintaining inventory of supplies, ordering materials as needed.
- Optimized inventory levels by monitoring supply usage and proactively ordering materials as needed.
- Managed inventory of supplies, ordering materials as needed to maintain consistent workflow without delays.
- Enhanced project efficiency by accurately estimating and ordering materials for masonry projects.
- Coordinated logistics and routing for timely deliveries, ensuring optimal use of resources.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Developed strategies for load optimization to reduce costs and improve service reliability.
- Optimized resource allocation by managing inventory levels and ordering necessary materials as needed.
- Performed administrative duties such as scheduling appointments, managing inventory, and maintaining records to support efficient workflow.
- Ensured a reliable supply chain for necessary materials by managing inventory accurately and coordinating orders with vendors efficiently when needed.
Kennel Assistant
3 Months- Provided daily care for animals, ensuring cleanliness and comfort in kennels.
- Assisted veterinarians with routine examinations and treatments for various species.
- Managed feeding schedules, maintaining accurate records of dietary needs for each animal.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
Cashier/Video Store Clerk
3 Years 6 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted in maintaining organized checkout areas to enhance customer experience.
- Trained new cashiers on register operations and best practices for customer interaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Provided recommendations on new releases, enhancing customer experience and retention.
- Developed promotional displays to increase visibility of featured titles and sales events.
- Educated customers about rental policies to reduce misunderstandings regarding late fees or damaged products.
- Assisted customers with movie selections, ensuring a personalized experience for each individual.
Education
High School Diploma
- 3.8 GPA
Skills
Customer service
Customer relations
Payment processing
Data entry
Paperwork processing
Documentation management
Shipping and logistics
Record keeping
Order fulfillment
Inventory management
Critical thinking
Active listening
Timeline
Kennel Assistant
Bremen Animal Hospital
11.2020 - 02.2021Read More
Customer Service Representative
Sand-Stone Inc.
11.2016 - CurrentRead More
Cashier/Video Store Clerk
Ingles Markets Inc
08.2012 - 02.2016Read More
Central High School
High School Diploma
Read More