Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Moye

Sumter,SC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Patient Service Represtative

Prisma Health OB/GYN Sumter
08.2013 - Current
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for health and general office policies.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Education

High School Diploma -

Lakewood High School
Sumter, SC
05.2006

Skills

Patient Intake

Insurance Information Collection

Chart Pulling

Payment Collection

Bookkeeping Support

  • Document Filing
  • Scheduling Appointments
  • Telephone Etiquette
  • Organizational Skills

Timeline

Patient Service Represtative

Prisma Health OB/GYN Sumter
08.2013 - Current

High School Diploma -

Lakewood High School

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Kayla Moye