Kayla Mullen
Lansdale,PA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, curating reports, and attending to all patrons' needs. Outgoing when greeting and communicating with others to maintain positive atmosphere. Earned a Second-Degree Black Belt in Mixed Martial Arts, demonstrating resilience, determination, and hard work.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Tiger Schulmann's Martial Arts
Colmar, PA
10.2021 - 08.2024
- Greeted students warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of student attendance.
- Prepared attendance reports as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Helped individuals, mainly younger children, prepare themselves for class, providing an encouraging environment
- Managed any immediate first-aid needs to ensure safety
- Trained new hires to the Front Desk to build a strong staff
Lifeguard
Bennington Pool Services
Ambler, PA
08.2020 - 08.2023
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Responded quickly to medical emergencies in the pool area.
- Adhered strictly to emergency action plans.
- Cleaned, brushed and vacuumed pool to keep clean.
Education
High School Diploma -
Germantown Academy
Fort Washington, PA06-2024
Athletic Training
University of Pittsburgh
Pittsburgh, PASkills
- Time Management
- Email and telephone decorum
- Administrative Support
- Guest Relations
- Customer Service
Affiliations
- Dancer, partaking in many styles
- Mixed Martial Artist
- Avid Skiier
Timeline
Front Desk Receptionist
Tiger Schulmann's Martial Arts
10.2021 - 08.2024
Lifeguard
Bennington Pool Services
08.2020 - 08.2023
High School Diploma -
Germantown Academy
Athletic Training
University of Pittsburgh
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