Kayla Mullins
Charlotte,US
Summary
People operations and talent acquisition professional delivering end-to-end employee support, including recruitment coordination, onboarding, records administration, and timekeeping. Produces accurate HR reporting and documentation while managing urgent requests and stakeholder needs. Improves HR workflows and delivers consistent employee and candidate support using Microsoft Office.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Executive Team Leader (ETL) - Human Resources
Target
05.2026 - Current
- Supported daily operations by coordinating employee schedules, inventory flow, logistics, workflow tasks, and operational planning in high-volume environment.
- Worked with cross-functional teams on process improvements and workload planning to support productivity, accuracy, and smooth execution.
- Led daily operations to optimize team performance and enhance guest satisfaction.
- Coordinated cross-functional teams to improve service delivery and achieve business objectives.
- Oversaw budget management, aligning resources with store goals for optimal financial performance.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Led cross-functional teams for streamlined communication and efficient project execution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Monitored system using Software to address fraudulent activity.
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Established performance metrics and streamlined reporting processes to improve data accuracy supporting decision-making and continuous improvement.
Guest Service Representative
Hendrick Automotive Group
10.2024 - 04.2026
- Supported guests in high-volume automotive dealership setting while coordinating service schedules, booking appointments, and keeping records accurate.
- Facilitated communication between departments to enhance guest experiences and streamline operations.
- Managed scheduling and coordination of daily activities to ensure optimal staffing levels during peak hours.
- Streamlined check-in/check-out processes, reducing wait times and enhancing overall guest satisfaction scores.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Human Resources Intern
NWON
05.2025 - 08.2025
- Supported recruitment, onboarding, employee records, HR communications, training, reporting, and administrative documentation for a multi-site nonprofit.
- Coordinated information across teams, managed competing priorities, and completed time-sensitive HR assignments according to deadlines.
- Assisted in recruitment process by screening resumes and scheduling interviews.
- Supported onboarding procedures, facilitating new hire orientation sessions.
- Coordinated training sessions, ensuring materials and resources were prepared.
- Developed internal communications to keep staff informed of HR initiatives.
- Contributed to policy updates by researching best practices in HR management.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Recorded employee complaints and helped resolve conflicts to address issues quickly and promote healthy work environments.
- Updated and maintained employee records to respond quickly to requests for information.
- Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.
- Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Enhanced recruitment processes by developing and implementing streamlined applicant tracking system.
- Conducted thorough background checks and employee verifications, ensuring trustworthy workforce.
Office Administrative Assistant
Renaissance Academy Charter School
08.2024 - 10.2024
- Managed daily office operations including scheduling, correspondence, records management, document preparation, and workflow coordination.
- Coordinated information across staff, families, and stakeholders while maintaining organized and accurate records.
- Provided front-office support, answered phones, and assisted with general administrative tasks.
AmeriCorps Member – DREAM Camp Coordinator
AmeriCorps
06.2024 - 08.2024
- Planned and coordinated daily program operations, schedules, communications, staff/volunteers, and program activities.
- Managed participant information and organized documentation while coordinating multiple priorities and deadlines.
- Coordinated daily camp operations, ensuring a safe and engaging environment for all participants.
- Developed and implemented program schedules to maximize participant engagement and learning outcomes.
- Trained and supervised volunteer staff, fostering teamwork and enhancing overall camp efficiency.
- Managed logistics for camp events, including transportation, supplies, and communication with stakeholders.
- Evaluated program effectiveness through participant feedback, leading to continuous improvements in offerings.
- Collaborated with community partners to secure resources and enhance camp programming opportunities.
- Facilitated conflict resolution among campers and staff, promoting a positive atmosphere conducive to growth.
- Led strategic planning sessions to align camp goals with organizational mission and community needs.
- Communicated with parents, staff and teachers regarding children or program issues.
- Maintained camper files, properly storing and maintaining personal information.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
Customer Service Representative
Teleperformance
01.2022 - 01.2023
- Resolved customer inquiries and complaints through professional communication, research, problem solving, documentation, and timely escalation in a high-volume environment.
- Resolved 95% of customer issues on first contact and contributed to a 20% increase in customer satisfaction scores.
- Enhanced customer satisfaction by providing accurate information and timely responses.
- Streamlined processes to improve service efficiency and reduce response times.
- Analyzed customer data to identify trends and inform strategic decisions for service enhancement.
Office Assistant
Palms Pathology
06.2017 - 08.2021
- Supported data entry, record filing, mail handling, financial record updates, and general office administration while safeguarding sensitive information.
- Managed appointment scheduling and coordinated patient records to enhance clinic efficiency.
- Implemented electronic filing system, increasing accuracy and accessibility of patient information.
- Developed standard operating procedures for office tasks, enhancing workflow consistency and reliability.
- Oversaw daily office operations to ensure compliance with health regulations and policies.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Executive Assistant
Brad Cable LLC
09.2019 - 08.2021
- Managed executive email, calendar, data entry, client communication, account-related tasks, and project-related administrative support.
- Coordinated information and completed assignments according to deadlines while maintaining organization, discretion, and timely follow-through.
- Managed executive calendars, facilitating efficient scheduling and prioritizing meetings.
- Coordinated travel arrangements, ensuring seamless logistics and cost-effective solutions.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Drafted correspondence and reports, ensuring clarity and professionalism in communications.
- Streamlined administrative processes, resulting in reduced turnaround times for key tasks.
- Handled confidential and sensitive information with discretion and tact.
Area Manager Intern
Amazon.com
05.2021 - 07.2021
- Helped manage daily operations, including employee scheduling, inventory, logistics, workflow coordination, and operational planning in high-volume setting.
- Worked with cross-functional teams on process improvements and workload planning to support productivity, accuracy, and smooth execution.
- Led cross-functional teams to optimize operational efficiency across multiple fulfillment centers.
- Implemented process improvements that reduced order processing time and enhanced customer satisfaction.
- Analyzed performance metrics to identify areas for improvement, driving data-driven decision-making initiatives.
- Spearheaded strategic initiatives to improve site safety standards, resulting in enhanced compliance and employee morale.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Education
Bachelor of Science - Interdisciplinary Social Sciences
Florida State University
Tallahassee, FL05.2026
Skills
- HR and talent acquisition
- Recruitment support and onboarding
- Candidate coordination
- Employee records management
- Training coordination
- Timekeeping and payroll support
- Reporting and reconciliation
- Data validation and process improvement
- Cross-functional collaboration
- Microsoft Office applications
- HRIS and employee data systems
- Customer and employee support
- Problem solving and organization
- Time management and prioritization
- Communication and leadership skills
- Discretion and decision making
Certification
Organizational Leadership Certification
Timeline
Executive Team Leader (ETL) - Human Resources
Target
05.2026 - Current
Human Resources Intern
NWON
05.2025 - 08.2025
Guest Service Representative
Hendrick Automotive Group
10.2024 - 04.2026
Office Administrative Assistant
Renaissance Academy Charter School
08.2024 - 10.2024
AmeriCorps Member – DREAM Camp Coordinator
AmeriCorps
06.2024 - 08.2024
Customer Service Representative
Teleperformance
01.2022 - 01.2023
Area Manager Intern
Amazon.com
05.2021 - 07.2021
Executive Assistant
Brad Cable LLC
09.2019 - 08.2021
Office Assistant
Palms Pathology
06.2017 - 08.2021
Bachelor of Science - Interdisciplinary Social Sciences
Florida State University