Kayla Mutuku
RXO
Kansas City,MO
17
years of professional experience
Dynamic professional with a proven track record at RXO, excelling in operations management and staff development. Skilled in training and mentoring teams to enhance productivity and streamline workflows. Recognized for exceptional customer service and complex problem-solving abilities, ensuring timely deliveries and improved client satisfaction.
Work History
Supervisor
3 Years 5 Months- Supported daily warehouse workflows to keep order processing accurate and shipments moving on time.
- Coordinated dock activity and prioritized inbound and outbound freight for efficient loading and unloading.
- Monitored safety compliance and reinforced procedures to reduce workplace risks and disruptions.
- Trained team members on warehouse systems, equipment use, and standard operating procedures.
- Communicated with carriers, drivers, and internal teams to provide timely updates and smooth freight movement.
- Applied leadership and problem-solving skills to keep team productivity on track and organize workflows.
- Responded quickly to customer inquiries and addressed concerns to improve satisfaction.
- Improved team productivity by setting clear expectations and streamlining workflows.
- Completed performance evaluations for staff members and guided development plans.
- Implemented safety protocols to minimize workplace accidents and maintain industry compliance.
- Used industry expertise, customer service skills, and analytical judgment to resolve customer concerns and support loyalty.
Lead Teacher
13 Years 3 Months- Supported classroom routines and kept learning space organized.
- Modeled classroom expectations and reinforced positive behavior on consistent basis.
- Kept accurate attendance, progress, and classroom documentation records.
- Built positive parent relationships through regular communication about student progress and home-school success strategies.
- Stayed patient and level-headed in varied situations to support student development and personal growth.
- Worked with staff members and teachers to create comprehensive, individualized plans for student education.
- Expanded cultural awareness by using children's literature from world cultures.
Patient Advocate
9 Months- Educated patients on insurance benefits, coverage details, and billing expectations
- Reviewed accounts for eligibility, authorization, and documentation
- Assisted patients with financial assistance applications and payment plan options
- Documented case activity in patient account systems with clear, timely notes
- Tracked appeal status and followed up on denied or pending claims
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Employee motivation
Decision-making
Complex Problem-solving
Inventory control
Staff development
Operations management
Relationship building
Hiring and training
Written communication
MS office
Organizational skills
Time management
Documentation and reporting
Coaching and mentoring
Verbal and written communication
Timeline
Supervisor
RXO
05.2023 - CurrentRead More
Patient Advocate
MedData
05.2018 - 02.2019Read More
Lead Teacher
LINC
02.2010 - 05.2023Read More
Westport Senior High School
High School Diploma
Read More