Kayla Naumann
Fargo
Summary
Dynamic restaurant lead with a proven record in team training, effective communication, and operational excellence. Successfully enhanced team performance and customer satisfaction through strategic problem-solving and reliable time management.
Overview
4
4
years of professional experience
Work History
Restaurant Lead
Rockin 50s' Cafe
Bismarck, ND
03.2024 - 12.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Managed inventory levels, optimizing stock availability to meet customer demand efficiently.
- Coordinated staff schedules, improving workflow and coverage during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Implemented new training programs, increasing team productivity and service standards.
- Developed daily specials, contributing to menu diversity and attracting new customers.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across the team.
- Managed daily cash reconciliations, identifying discrepancies swiftly to maintain accurate financial records.
Accounting Administrator
Cb Accounting
Bismarck, ND
02.2025 - 04.2025
- Utilized accounting software to maintain financial records and generate reports for management review.
- Implemented organizational systems for document management, improving retrieval times for financial documents.
- Reported on status of accounts payable and accounts receivable.
- Reviewed tax documents for accuracy and compliance with federal and state regulations.
- Assisted clients in understanding tax implications and filing requirements.
Volleyball Referee
Bismarck Public Schools
Bismarck, ND
02.2022 - 04.2025
- Officiated volleyball matches, ensuring adherence to game rules and regulations.
- Collaborated with coaches and players to communicate decisions effectively.
- Evaluated player performance and maintained impartiality during games.
- Managed time efficiently during matches, including accurate scorekeeping and match timing.
- Implemented strategies for conflict resolution between teams and coaches during high-pressure situations.
- Conducted pre-match briefings to clarify expectations with teams and officials.
- Assessed game flow to make real-time adjustments in officiating style as needed.
Education
Bachelor of Science - Human Development And Family Science
North Dakota State University
Fargo, ND05-2029
Bachelor of Science - Social Work
Minot State University
Minot, ND05-2029
Skills
- Scheduling and staffing
- Ordering and purchasing
- Guest satisfaction tracking
- Sanitation standards
- Labor cost control
- POS system expertise
- Budgeting and finance
- Health code adherence
- Payment processing
- Team training and development
- Staff scheduling
- Problem-solving
- Time management
- Multitasking
- Reliability
- Team leadership
- Effective communication
- Decision-making
- Safe food handling
- Analytical thinking
- Professionalism
- Interpersonal communication
- Staff training
- Adaptability
- Team management
Languages
French
Limited Working
Timeline
Accounting Administrator
Cb Accounting
02.2025 - 04.2025
Restaurant Lead
Rockin 50s' Cafe
03.2024 - 12.2025
Volleyball Referee
Bismarck Public Schools
02.2022 - 04.2025
Bachelor of Science - Human Development And Family Science
North Dakota State University
Bachelor of Science - Social Work
Minot State University