Marissa Williamson
Fernandina Beach ,FL
Summary
Results-driven leader with a strong focus on team management and operational excellence. Known for enhancing service delivery and cultivating a collaborative environment, ready to support business growth and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Lead
Omni Hotels & Resorts
Fernandina Beach, FL
11.2025 - Current
- Supervised daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Trained new staff on menu items, service protocols, and company policies to enhance team efficiency.
- Managed inventory levels, conducting regular checks to maintain stock availability and reduce waste.
- Resolved guest complaints promptly, fostering positive relationships and loyalty among patrons.
- Coordinated with kitchen staff to streamline order processing and minimize wait times for guests.
Manager
HMSHost
Jacksonville, FL
06.2023 - 07.2025
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
Barista
The Ritz-Carlton Hotel Company
Fernandina Beach, FL
05.2021 - 06.2023
- Crafted high-quality beverages while adhering to Ritz-Carlton standards of excellence.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in inventory management, monitoring stock levels to prevent shortages and ensure operational efficiency.
- Developed seasonal beverage menus in collaboration with management, driving creativity and guest engagement.
Assistant Manager
Amelia Island Coffee Shop
Fernandina Beach, FL
12.2018 - 04.2021
- Supervised daily operations to enhance customer satisfaction and team performance.
- Trained and mentored staff in best practices for coffee preparation and service excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
General Studies
Florida State College At Jacksonville
Jacksonville, FLSkills
- Ordering and purchasing
- Guest satisfaction tracking
- Team management
- Supply inventory management
- Sales and customer service
- Time management
- Attention to detail
- Problem-solving
- Decision-making
Timeline
Restaurant Lead
Omni Hotels & Resorts
11.2025 - Current
Manager
HMSHost
06.2023 - 07.2025
Barista
The Ritz-Carlton Hotel Company
05.2021 - 06.2023
Assistant Manager
Amelia Island Coffee Shop
12.2018 - 04.2021
General Studies
Florida State College At Jacksonville