Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Nazario

Summary

Sales-driven retail leader with a passion for visual merchandising, team development, and creating standout customer experiences. Known for transforming underperforming spaces into high-performing, organized, and engaging environments. Blends creativity and operations to drive results, exceed sales goals, and foster a fun, motivated store culture.

Overview

7
7
years of professional experience

Work History

Store Manager

Alice & Wonder
07.2024 - Current
  • Elevated store performance at the flagship location by leading a complete stockroom overhaul—transforming it into an organized, high-functioning inventory hub that supports high-volume sales.
  • Played a key role in the store’s recent sales success—doubling year-over-year performance through exceptional team engagement, a refined customer experience, and consistent visual execution.
  • Execute weekly floor sets and mannequin updates, using trend forecasting and sell-through data to drive merchandising decisions that enhance the customer journey, and boost conversions.
  • Strategically curate rack and wall stories to spotlight slow-moving styles, seamlessly blend brands and price points, and create a visually engaging shopping experience that keeps customers coming back.
  • Lead and train a high-performing team in all areas of customer service, merchandising, and operations—ensuring a consistently polished, welcoming, and sales-driven environment.
  • Use team zoning strategies to play to strengths, while also encouraging growth, fostering a culture of accountability, creativity, and pride in the store’s presentation.
  • Cultivate team ownership by empowering associates to merchandise areas of the sales floor, building confidence, and directly connecting them to results when their ideas lead to sales.

Assistant Store Manager

Alice & Wonder
08.2023 - 07.2024
  • Played a key role in opening Mini Wonder, the brand’s first children’s concept, by developing a customer-focused in-store experience that aligned with the owner's vision, and drove sales from day one.
  • Leveraged strong visual merchandising skills to optimize a high-inventory, small-format space—making it easier for customers to shop, and increasing product visibility and sell-through.
  • Created and implemented opening/closing procedures, daily checklists, and training standards to ensure a seamless and high-performing sales floor.
  • Led staff training on customer service standards and product knowledge to empower associates to drive transactions and increase average order value.

Design Expert/Visual Merchandiser

Crate and Barrel
08.2021 - 08.2023
  • Built strong client relationships through personalized, in-home design consultations. Provided end-to-end support by guiding customers through product selection, managing custom design orders, and maintaining ongoing communication to ensure satisfaction, and repeat business.
  • Demonstrated creative strength by assisting with the execution of the store's seasonal and weekly floor plans and designed interior spaces by combining sets and pieces of furniture for cohesive looks meeting customers needs.
  • Demonstrated a high level of initiative without waiting for direction from others, while also being flexible to performing a wide range of tasks throughout the store depending on the needs of the business.

Salesperson

Nordstrom
03.2020 - 06.2021
  • Provide customers with the best service both in-store and digitally with effective use of selling tools through text and social media.
  • Partnered with visual team to keep department customer ready by merchandising, cleaning, and restocking product onto sales floor.
  • Creating relationships with customers by offering style advice and extending myself to cater to their needs.

Assistant Manager

Madewell
04.2018 - 03.2020
  • Planed events and collaborated with local makers while focusing on driving sales
  • Ensured employees were properly trained and aware of their goals and KPIs.
  • Created a customer experience that exceeds expectations and ignited the team to keep a high energy during each shift.
  • Delegated daily tasks to team members to optimize group productivity.

Education

Fashion Merchandising

Dominican University

Skills

  • Customer service and support
  • Problem-solving
  • Team development and building
  • Attention to detail
  • Product knowledge
  • Event planning
  • Merchandising and inventory management
  • Microsoft Office proficiency
  • Retail loss prevention strategies
  • Employee scheduling and recruitment

Timeline

Store Manager

Alice & Wonder
07.2024 - Current

Assistant Store Manager

Alice & Wonder
08.2023 - 07.2024

Design Expert/Visual Merchandiser

Crate and Barrel
08.2021 - 08.2023

Salesperson

Nordstrom
03.2020 - 06.2021

Assistant Manager

Madewell
04.2018 - 03.2020

Fashion Merchandising

Dominican University

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