Kayla Ngo
Highland,CA
Summary
Dedicated crew member with a focus on customer engagement and efficient service. Proven ability to create welcoming atmospheres and manage busy environments, ensuring high-quality experiences for all customers.
Overview
4
4
years of professional experience
Work History
Crew Member
Bag of Cakes
Irvine, California
10.2025 - Current
- Engaged customers to foster welcoming atmosphere in café.
- Managed morning rush of customers with efficient, levelheaded service, ensuring quick turnaround times.
- Operated cash register and processed customer transactions efficiently.
- Prepared and served a variety of coffee beverages to customers.
- Collaborated with team members to streamline daily operations and improve service flow.
Wedding Server
Tennessee Garden
Redlands, California
06.2022 - 07.2025
- Set up and arranged tables, chairs, and decorations to create inviting atmosphere for events.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Refilled water and beverage glasses and took drink and food orders to ensure guest satisfaction.
- Followed safety and sanitation guidelines in food handling practices.
- Assisted with event breakdown and cleanup to maintain efficient workflow and readiness for next event.
Education
High School Diploma -
University of California, Irvine
Irvine, CA05-2029
High School Diploma -
Citrus Valley High School
Redlands06-2025
Skills
- Food safety compliance
- Customer service
- Cash handling
- Time management
- Team collaboration
- Conflict resolution
- Willingness to learn
- Event planning
Timeline
Crew Member
Bag of Cakes
10.2025 - Current
Wedding Server
Tennessee Garden
06.2022 - 07.2025
High School Diploma -
University of California, Irvine
High School Diploma -
Citrus Valley High School