Hi, I’m
Kayla Nickles
San Antonio,TX
Summary
College student with strong work ethic, communication, organizational and critical thinking skills. Effective problem solver who remains focused and composed in stressful situations. Ability to work independently and as part of a team. Driven to uphold the organization's mission and goals by providing a quality client experience.
Overview
6
years of professional experience
Work History
Comal Independent School District
School Age Childcare (SACC) Site Aide
09.2024 - Current
Job overview
- Managed daily routines including snack time, outdoor playtime, and curriculum activities to ensure smooth operations.
- Supported school-aged children with curriculum, ensuring comprehension and completion.
- Enforced rules and behavior plans to prevent injury to themselves, each other, or property and to support child growth in self-regulation skills
- Utilized positive reinforcement techniques to encourage good behavior.
- Follow school procedures and best practices to safeguard the health and safety of the children including sanitary measures and rules regarding playground safety and use of supplies and equipment
JBSA Youth Programs
Intern
06.2024 - 08.2024
Job overview
- Actively monitored youth behavior, intervening when necessary to maintain a positive atmosphere.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Provided support to program leaders, resulting in smoother daily operations.
United Way Of San Antonio
Intern
07.2023 - 08.2023
Job overview
- Configured systems according to prescribed software and hardware frameworks.
- Confirmed and updated coordinator records for State Employee Charitable Campaign.
- Prepared materials for distribution to local area.
Haven For Hope
Intern
06.2022 - 08.2022
Job overview
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Instructed FDIC Money Smart course to enhance clients' financial skills
- Assisted clients regarding resumes, job applications, housing, taxes, and social security
- Updated client profiles for security purposes
United Way Of San Antonio
Data Intern
06.2021 - 08.2021
Job overview
- Tracked and maintained records for data department.
- Completed data entry tasks with accuracy and efficiency.
- Added documents to file records and created new records to support filing needs.
- Managed large data projects, including data entry and accuracy verification.
- Monitored database updates and verified for correctness.
- Cleaned up and backed up data to maintain data integrity during extraction, manipulation, and processing.
Walgreens
Customer Service Associate
01.2020 - 11.2020
Job overview
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Updated tags, displays, and signage for special promotions.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
JBSA Youth Programs
Intern
06.2020 - 08.2020
Job overview
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained, controlled and accounted for youths during trips and designated activities, monitoring behavior and safety.
- Assisted youths with projects, homework and life skills.
Operation Homefront
Event Coordinator Intern
06.2019 - 08.2019
Job overview
- Assisted with planning and execution of five Back-to-School Brigade events, providing 1500 backpacks filled with school supplies to military children.
- Managed groups of 10-60 volunteers sorting, counting, and packing school supplies.
- Coordinated with 93 volunteers to pick-up donated school supplies from 522 stores in Texas.
- Evaluated event outcomes for process improvements.
- Wrote and edited grants and requests for in-kind donations.
- Interacted with clients professionally by phone, email and in-person to provide information or direct to appropriate staff members.
- Created 165 test accounts to ensure functionality prior to website launch.
Big Brothers Big Sisters Of South Texas
Temp Worker
10.2018 - 11.2018
Job overview
- Entered new client data and updated existing profiles in Salesforce and on checklist spreadsheets.
- Reconciled Salesforce data with checklist spreadsheets and client files to identify and correct discrepancies or out-of-date information.
- Updated appropriate personnel of major account changes.
- Adhered to company policies, safety procedures and performance standards.
Big Brothers Big Sisters Of South Texas
Intern
06.2018 - 08.2018
Job overview
- Resolved complaints, escalating issues to appropriate personnel as appropriate.
- Responded to account-related questions.
- Standardized filing system to increase efficiency.
- Managed new files and retrieval requests with speed and accuracy.
- Assembled and mailed informational packets, reports and publications.
- Fulfilled clerical duties as requested.
Education
Texas Woman's UniversityDenton, TX
Bachelor of Science from Music Therapy & Speech Pathology
08.2023
University Overview
- Received TWU Transfer Scholarship
San Antonio CollegeSan Antonio, TX
Associate of Arts from Music
05.2020
University Overview
- Member of The National Society of Leadership and Success
- Dean's List Fall 17- Spring 2020
Smithson Valley High SchoolSpring Branch, TX
High School Diploma
06.2017
Skills
- Discretion
- De-escalation
- Event Planning
- Volunteer Management
- Inventory Control
- Grant Writing
Timeline
School Age Childcare (SACC) Site Aide
Comal Independent School District
09.2024 - Current
Intern
JBSA Youth Programs
06.2024 - 08.2024
Intern
United Way Of San Antonio
07.2023 - 08.2023
Intern
Haven For Hope
06.2022 - 08.2022
Data Intern
United Way Of San Antonio
06.2021 - 08.2021
Intern
JBSA Youth Programs
06.2020 - 08.2020
Customer Service Associate
Walgreens
01.2020 - 11.2020
Event Coordinator Intern
Operation Homefront
06.2019 - 08.2019
Temp Worker
Big Brothers Big Sisters Of South Texas
10.2018 - 11.2018
Intern
Big Brothers Big Sisters Of South Texas
06.2018 - 08.2018
Texas Woman's University
Bachelor of Science from Music Therapy & Speech Pathology
San Antonio College
Associate of Arts from Music
Smithson Valley High School
High School Diploma
Accomplishments
- Earned the Gold level President's Volunteer Service Award from the Corporation for National and Community Service
Proficiencies
- Microsoft Office Suite
- Salesforce
- VolunteerHub
- E-CImpact
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