Kayla O'brien
Grand Prairie,TX
Summary
Recent High School Graduate, Eager To Obtain An Entry Level Position To Apply My Knowledge And Learn New Skills That Will Allow Me To Grow Professionally And Personally, While Also Being An Impactful Asset To The Company.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
8580 N MacArthur Blvd Irving Texas 75063
12.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Pronto Delivery LLC
Alberto Fernandez
Grand Prairie, TX
09.2021 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Miss Vees Candles
Vanessa Gonzalez
3880 Irving Mall , TX
03.2020 - 06.2021
- Answered customer inquiries promptly and accurately.
- Provided personalized customer service to meet customers' needs.
- Resolved customer complaints quickly and efficiently.
- Processed payments, returns, exchanges, and refunds according to company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2023
Skills
- 3 Years Of Customer Service Skills
- Organizational Skills
- Communication
- Team Player
- Reliable
- Patience
- Customer-Oriented
- Cash handling expertise
Timeline
Shift Supervisor
CVS Pharmacy
12.2023 - Current
Pronto Delivery LLC
Alberto Fernandez
09.2021 - 08.2023
Miss Vees Candles
Vanessa Gonzalez
03.2020 - 06.2021
High School Diploma -
Grand Prairie High School