Kayla O'Leary
Norfolk,VA
Summary
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
IT Technician
United States Navy, USN
Norfolk, VA
09.2021 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Responded quickly to emergency situations involving outages or data loss scenarios.
Cashier
Barros Pizza
Phoenix, AZ
02.2021 - 09.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Ensured that all foods were prepared according to health department regulations.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
Education
Navy NEC - Computer Software And Media Applications
Dam Neck
Virginia Beach, VA03-2023
Some College (No Degree) - Computer System Administration
Corry Station
Pensacola, FL10-2022
High School Diploma -
Connections Academy High School
Phoenix, AZ05-2021
Skills
- Application installations
- Hardware Installation
- Troubleshooting and diagnostics
- Network Security
- Software updating
- Technical Support
- User Support
- Technical Documentation
- Help Desk Support
- Data Recovery
- Remote Support
- Information Security
- System Administration
Affiliations
In my free time I enjoy being active, going on hikes and weightlifting. Along with this I love to draw, paint, and sew.
Timeline
IT Technician
United States Navy, USN
09.2021 - Current
Cashier
Barros Pizza
02.2021 - 09.2021
Navy NEC - Computer Software And Media Applications
Dam Neck
Some College (No Degree) - Computer System Administration
Corry Station
High School Diploma -
Connections Academy High School
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