Kayla Oliver
Indianapolis,IN
Summary
Proven Administrative Assistant at Community Heart And Vascular Hospital, adept in workflow optimization and fostering professional relationships, significantly enhanced office efficiency and customer service. Expert in Microsoft PowerPoint and effective communication, I streamline processes and support team dynamics, driving productivity improvements across departments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Community Heart And Vascular Hospital
8750 N. Shadeland Ave Indianapolis,IN 46250
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Process Specialist
Marion County Sheriff's Department
695 Justice Way Indianapolis, IN 46203
01.2021 - 04.2024
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Determined and recommended methods to implement improvement opportunities.
Education
High School Diploma -
Fishers High School
Fishers, IN06.2019
Skills
- Workflow Optimization
- Invoice Processing
- Scheduling
- Minute Taking
- Meeting planning
- Appointment Scheduling
- Mail handling
- Office Administration
- Filing
- Spreadsheet Management
- Calendar Management
- Presentation Design
- Data Entry
- Social media knowledge
- Scheduling and calendar management
- Microsoft PowerPoint
- Staff Motivation
- Reading Comprehension
- Administrative Support
- File Organization
- Deadline-oriented
- Tech-Savvy
- Customer Service
- Data organization
Timeline
Administrative Assistant
Community Heart And Vascular Hospital
04.2024 - Current
Process Specialist
Marion County Sheriff's Department
01.2021 - 04.2024
High School Diploma -
Fishers High School