Kayla Olson
Henderson,NV
Summary
I am a self-motivated, energetic, and outgoing professional who excels in high-volume environments. I love building genuine connections and delivering seamless, memorable experiences through true hospitality. I maintain a positive attitude and continuously look for opportunities to elevate the guest experience. I am committed to growing within the industry and creating strong rapport that leaves guests excited to return.
Overview
12
12
years of professional experience
Work History
Brunch Cocktail
Lavo Restaurant
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Marketing Model Cocktail server
Tao Beach Dayclub
02.2023 - Current
- Achieved memorable guest experiences at dayclub through effective hosting. Elevated guest satisfaction by proactively addressing needs and preferences. Strengthened first impressions with polished personal presentation. Enhanced team performance through collaborative efforts. Maintained strict compliance with financial policies to protect venue assets. Crafted compelling presentations for bottle service to delight guests. Amplified venue presence on social media to engage potential clients. Delivered exceptional hospitality to promote client loyalty.
bayhost (server)
Topgolf Las Vegas
09.2021 - 02.2023
- Assisted in managing operations within a fast-paced venue with high table turnover. Supported event celebrations and provided bottle service. Completed all side work efficiently and addressed guest inquiries promptly.
Cocktail Server/pool
The Cosmopolitan
02.2021 - 02.2023
- My role at the Cosmo would be relevant to night/dayclubs. My role included greeting cabanas, daybeds, as well as chair tabs. Going over minimum & what it includes. Reaching and exceeding food+bev minimums. Knowledgeable with liquor, wines, champagne, cocktail, and food options. Confident in doing bottle service presentations. I enjoy making a memorable experiences and it shows throughout my service.
Server/Busser/Host
Canyon Ranch Resort and Spa
Tucson, AZ
07.2019 - 03.2020
- Working in the CR taught me all about going above and beyond to meet guest high expectations. It has taught me proper skills on approaching guests in a welcoming way and using proper verbage. Time management and multitasking are a must. Highlighting the importance of teamwork. Learning how to break down dishes and sell them. I’ve learned about food allergies and the importance of attending to each person's specific needs.
- Furloughed
Special Events Tech
Canyon Ranch
Tucson, AZ
02.2019 - 07.2019
- Independently setting up/breaking down rooms for speakers or events such as bingo, dance recital, bachelorette party, and group dinners. Setting up daily events according to BEO instructions. Requires attention to detail. Meeting with guest speakers and ensuring all is set up and goes well for presentation. Side Work including organizing event room closets, cleaning and polishing all decor after events and having it ready for next use. Entering guest surveys in XL. Delivering Experience Guides departments in resort.
Cook/Caregiver Assistant
Casa De Buena Vida Assisted Living
Tucson, AZ
05.2014 - 02.2019
- Roles include prepping, cooking, serving and cleaning up meals for 10 residents independently. Side duties include making weekly menus, deep cleaning, restocking. As well as assisting in office work such as monthly medication worksheets, payroll, balancing the books.
Crew
Chipotle
Tucson, AZ
05.2015 - 07.2016
- Assisted guests with orders and food preparation. Supported grilling and cashiering operations. Adapted to various roles within Chipotle to enhance personal growth and teamwork skills.
Education
Esthetician License - undefined
Pure Aesthetics Natural Skincare School
05.2020
HS Diploma - undefined
Mountain View High School
05.2015
Skills
- Thrived in dynamic, fast-paced environments, demonstrating adaptability and resilience
- Provided exceptional service to elevate guest satisfaction
- Contributed to operations in two prestigious five-star hotels, consistently meeting high standards
- Demonstrated exceptional communication abilities and outstanding customer service expertise
- Demonstrated professionalism and adaptability in diverse work environments
- Demonstrated reliability and integrity in all professional interactions
Timeline
Brunch Cocktail
Lavo Restaurant
10.2023 - Current
Marketing Model Cocktail server
Tao Beach Dayclub
02.2023 - Current
bayhost (server)
Topgolf Las Vegas
09.2021 - 02.2023
Cocktail Server/pool
The Cosmopolitan
02.2021 - 02.2023
Server/Busser/Host
Canyon Ranch Resort and Spa
07.2019 - 03.2020
Special Events Tech
Canyon Ranch
02.2019 - 07.2019
Crew
Chipotle
05.2015 - 07.2016
Cook/Caregiver Assistant
Casa De Buena Vida Assisted Living
05.2014 - 02.2019
Esthetician License - undefined
Pure Aesthetics Natural Skincare School
HS Diploma - undefined
Mountain View High School