Kayla Ortiz
The Bronx,NY
Summary
Safety-conscious professional and psychology graduate with over 8 years of experience in high-volume, regulated environments. Expert in crisis de-escalation, maintaining 100% compliance with federal safety protocols, and delivering premium customer service under pressure. I am eager to leverage psychological insights and medical emergency awareness to ensure passenger safety and a world-class 'Delta Difference' experience.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Kroger
Hinesville, Georgia
07.2018 - Current
- Consistently maintained 98.4% efficiency in a high-stakes medical environment, ensuring 100% accuracy in dispensing to meet strict federal and company safety guidelines.
- Effectively de-escalated high-tension customer situations regarding insurance and sensitive medical needs, maintaining a calm and professional environment.
- Collaborated with a multi-disciplinary team of healthcare professionals to achieve a 25% improvement in medication therapy management.
- Managed sensitive data and resolved complex discrepancies to ensure regulatory compliance and record accuracy.
Cashier
Kroger
Hinesville, Georgia
11.2016 - 07.2018
- Ranked as a top performer for upselling store loyalty programs, driving a 20% increase in program participation.
- Provided personalized service to a diverse customer base, identifying and meeting unique needs in a fast-paced retail setting.
- Processed customer transactions accurately and efficiently at a busy retail environment.
Education
Bachelor of Arts - Psychology
Georgia Southern University
Statesboro, GA12-2022
Skills
- Safety compliance
- Conflict resolution
- Team collaboration
- Strong work ethic
- Stress management
- Effective communication
- Cultural awareness
- Customer service
- Attention to detail
- Excellent multitasking capability
- Situational awareness
References
References available upon request.
Timeline
Pharmacy Technician
Kroger
07.2018 - Current
Cashier
Kroger
11.2016 - 07.2018
Bachelor of Arts - Psychology
Georgia Southern University