Kayla Osiecki
Lakeville,MN
Summary
Dynamic leader and effective communicator with proven skills in team motivation and problem-solving. At Panera Bread, part of the job is to manage a team to enhance organizational efficiency and create an inclusive atmosphere. Expert in customer service, and constantly looking for ways to organize and be creative in improvement or problem solving.
Overview
2
2
years of professional experience
Work History
Team Leader
Panera Bread
2022.10 - Current
- Managed or guided a team of about 6 people with organization for the members and assigning tasks during downtimes
- Kept up a workplace environment that was inclusive, organized, and upbeat.
- Helped guide the team and stay calm and organized during intense settings like rushes.
Receptionist
Cole's Salon
2023.10 - 2024.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and helped with customer complaints, appointment scheduling, and questions.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash counting of up to $3000 daily to accurately report the daily expenditures.
- Scheduled and booked appointments for all hair stylists, nail technicians, estheticians, and misuses.
Education
High School Diploma -
Lakeville North High School
Lakeville06.2024
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Cash Handling
- Client Service
- Complaint resolution
- Writing
- Creative Design
- Organization
Websites
Writing
I have a blog called A Kosie Place, which I love to go on to express my ideas, stories, or thoughts. I have written scripts before, one of which recently finished and handed off to a friend of mine so he may create a short film with it.
Timeline
Receptionist
Cole's Salon
2023.10 - 2024.06
Team Leader
Panera Bread
2022.10 - Current
High School Diploma -
Lakeville North High School
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