Kayla Owens
Monroe,GA
Summary
Compassionate and dedicated People Operations professional with over 4 years of experience working in remote focused industries. Passionate about working in hyper-growth environments and supporting employees through operational excellence. Currently I am focused on growing my HR knowledge through hands-on experience and a HR certification program. I learn companies from the inside out to analyze strategies and processes and to implement innovative ideas.
Overview
7
7
years of professional experience
Work History
Operations Manager of People and Culture
Verb LLC
Los Angeles, CA
07.2023 - 05.2024
- Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.
- Implement and renew new and existing benefit plans (health insurance, 401k, etc), including rollout out LSA and updated benefits based on team feedback and personal ideas to aid in recruitment and retention.
- Own the initial interview stages of the hiring process including: working with department head to create job description with salary range, application review, and initial screenings. Coordinate reviews with management and ensure the candidate experience is seamless.
- Completely own the creation of onboarding and team exits.
- Create and manage policies in regard to performance management and compensation with leadership team to aid in training and implementation.
- Oversee peer reviews, upward feedback, and annual performance evaluations and partner with leadership team to foster internal culture where each team member feels supported in their growth.
- Maintain HR and legal compliance across federal and multistate levels.
- Execute payroll and benefits for team for members in over 10 states.
- Implemented OKRs.
People Operations Specialist
Self-employeed
Winder, Ga
01.2019 - Current
- Oversaw the implementation of new technology solutions along with policy and procedure creation designed to streamline processes.
- Liaise with superior to make decisions for operational activities and set strategic goals in order to establish operational guidelines and provide identified opportunities for improvement.
- Provided guidance and leadership to team members, ensuring their understanding of the project requirements and expectations.
- Developed detailed project plans, including timelines, resource allocations, risk management strategies, and stakeholder communications.
- Modernize and digitalize outdated,HR systems, including payroll and applicant tracking software.
- Treat employees as internal customers and increase their satisfaction.
Customer Service Rep.
Voicenation
Buford, Ga
04.2018 - 05.2019
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Drama Teacher
South Gwinnett High School
Snellville, Ga
06.2017 - 02.2018
- Created and taught quality lesson plans in accordance with the AKS
- Taught classes in theatre Fundamentals, acting, and stagecraft
- Produced and directed plays for school and public performances
- Participated in meetings with staff, undertook in-service training and staff development, and conferenced with parents in regards to student behavior and achievement
- Consistently reflected on classroom management skills to produce a positive and active learning environment.
Education
Bachelor of Arts, Drama Education -
Piedmont College
Skills
- Cultivating Culture
- Benefits Administration
- Empathetic
- Recruitment and Hiring
- Employee Handbook Development
- Compensation Structuring
- System Development
- Performance Management
- Payroll Administration
- People Operations
- Legal / HR Compliance
- DOO Certification
- Passion for People OPS
Timeline
Operations Manager of People and Culture
Verb LLC
07.2023 - 05.2024
People Operations Specialist
Self-employeed
01.2019 - Current
Customer Service Rep.
Voicenation
04.2018 - 05.2019
Drama Teacher
South Gwinnett High School
06.2017 - 02.2018
Bachelor of Arts, Drama Education -
Piedmont College
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