Kayla Palmer
Grosse Pointe
Summary
Emergency-focused healthcare professional with 6–7 years of combined experience as a Certified Nursing Assistant (CNA) and Medical Assistant in fast-paced clinical and acute care settings. Proven ability to support emergency department operations, perform clinical procedures, and deliver high-quality patient care under pressure. Skilled in patient triage support, vital sign monitoring, EKG, phlebotomy, and electronic medical records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Doctors Urgent care
Troy
11.2024 - 04.2026
- Supported emergency department flow by assisting with triage, rapid patient intake, and prioritization based on acuity
- Obtained and documented vital signs, EKGs, and patient histories, reporting critical changes to nursing staff immediately
- Performed clinical tasks including phlebotomy, specimen collection, wound care, and splinting
- Assisted physicians and nurses during emergency procedures and trauma cases in high-pressure situations
- Transported patients safely within the department and maintained readiness of exam and trauma rooms
- Documented all care accurately in EMR systems while following infection control, safety, and HIPAA protocols
Medical Assistant
Michigan Healthcare Professionals
Farmington Hills
01.2022 - 11.2024
- Performed clinical procedures including EKGs, phlebotomy, injections, and specimen collection
- Assisted physicians and nurses during exams and minor procedures in fast-paced environments
- Collected patient histories, verified medications, and documented findings in electronic health records (EHR)
- Managed patient flow, coordinated care, and supported front- and back-office clinical operations
- Ensured compliance with OSHA standards, infection control, and HIPAA regulations
Certified Nursing Assistant
Irving Professional
Eastpointe
12.2019 - 01.2022
- Delivered direct patient care in high-volume healthcare settings, supporting nursing staff with activities of daily living (ADLs)
- Monitored, recorded, and reported vital signs, intake/output, and patient condition changes in EMR systems
- Assisted with patient transport, transfers, and positioning, ensuring safety and proper body mechanics
- Supported infection control protocols and maintained a clean, compliant patient environment
- Responded to patient call lights and urgent needs in a timely manner, prioritizing care effectively
Education
Licensed Nursing Assistant - Nursing Assistant
Healing Healthcare Training Institute
Certified Medical Assistant - Medical Assistant
Phlebotomy Express Training Centers LLC
Skills
- Triage support and rapid patient assessment
- Cardiac monitoring and 12-lead EKG
- Blood draws, specimen handling, and lab processing
- Wound care and basic first aid
- Oxygen therapy setup and monitoring
- Patient transport and mobility assistance
Certification
- Active CNA MICHIGAN LICENSE
Timeline
Medical Assistant
Doctors Urgent care
11.2024 - 04.2026
Medical Assistant
Michigan Healthcare Professionals
01.2022 - 11.2024
Certified Nursing Assistant
Irving Professional
12.2019 - 01.2022
Licensed Nursing Assistant - Nursing Assistant
Healing Healthcare Training Institute
Certified Medical Assistant - Medical Assistant
Phlebotomy Express Training Centers LLC