Kayla Palumbo
Sandy,UT
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
14
14
years of professional experience
Work History
Office Manager
Regions Bank
03.2023 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Administrative Team Lead
EnerBank USA - Regions Bank
03.2022 - 03.2023
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Provided exceptional support to executive staff by managing schedules, arranging travel logistics, and preparing materials for presentations.
- Functioned as key resource within department on administrative matters and independently resolved issues and questions.
- Managed multiple projects simultaneously, consistently meeting deadlines and exceeding expectations for quality.
- Organized company-wide events including holiday parties and team-building activities to foster camaraderie among employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
EnerBank USA
03.2017 - 03.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Quality Assurance Specialist
EnerBank USA
03.2015 - 03.2017
- Perform outbound calls to customers ensuring protocol was followed before signing loan documentation.
- Receive incoming calls regarding questions on account.
- Filing complaints for customers.
Lending Officer
EnerBank USA
05.2011 - 03.2015
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
- Contributed to the development of lending policies and procedures, ensuring compliance with federal regulations and industry best practices.
Education
High School Diploma -
Brighton Highschool
Cottonwood Heights, UT06-2008
Skills
- Office administration
- Staff management
- Effective multitasking
- Customer service
- Teamwork
- Leadership
- Communication
- Payment Processing
Timeline
Office Manager
Regions Bank
03.2023 - Current
Administrative Team Lead
EnerBank USA - Regions Bank
03.2022 - 03.2023
Administrative Assistant
EnerBank USA
03.2017 - 03.2022
Quality Assurance Specialist
EnerBank USA
03.2015 - 03.2017
Lending Officer
EnerBank USA
05.2011 - 03.2015
High School Diploma -
Brighton Highschool
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