Kayla Parr
Cartersville,GA
Summary
Dedicated Front Desk Lead with 20 years of experience in optimizing patient flow, managing front desk operations, practice software, organization, marketing and enhancing customer relationships in a very high paced Orthodontic Office. Proven expertise in multitasking, problem-solving, and effective communication.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Front Desk Lead
Cline Orthodontics
Cartersville, GA
09.2006 - Current
- Greet patients warmly while managing and organizing front desk operations efficiently
- Program and maintain appointment schedules, templates and provider availability with OrthoTrac practice software to optimize clinic workflow
- Verify Orthodontic insurance information along with posting Insurance payments.
- Organize patient records to ensure confidentiality and compliance with privacy regulations.
- Communicate effectively with the orthodontist and staff to coordinate patient care.
- Resolve patient inquiries and issues with professionalism and empathy, enhancing patient satisfaction.
- Train new receptionists on office procedures and customer service standards.
- Monitor office supplies and place orders to maintain stock levels consistently.
- Maintain up-to-date knowledge of company products and services to provide accurate information to patients
- Manage multi-line phone system, answered inquiries and transferred calls accordingly.
- Handle payment processing and provided customers with receipts and proper bills and change along with payment arrangements.
- Coordinate with departments to address patient requests and complaints, improving communication.
- Provide administrative support such as filing documents, photocopying, scanning and faxing.
- Prepare correspondence letters and referrals to Dentist and Oral Surgeons etc.
- Schedule meetings, conferences or events accordingly and organize the travel arrangements for these business trips including booking flights and hotels.
- Perform data entry tasks and statistics using various software applications including Microsoft Office Suite programs.
- Perform diagnostic Dental imaging procedures using advanced X-ray equipment.
- Instruct customized home-care routines to improve oral health outcomes.
- Coordinate social media contest promotion, managing rule guidelines entry tracking, and prize distribution.
- Help execute and manage distribution for referral appreciation gifts to build and maintain relationships with local dental offices.
Education
High School Diploma -
Adairsville High School
Adairsville, GA05-2002
Some College (No Degree) - Dental Hygiene
Georgia Highlands College
Rome, GASkills
- Practice software management
- Appointment scheduling
- Insurance verification
- Multi-line phone operation
- Calendar management
- Meeting coordination
- Data entry
- Report generation
- Administrative support
- Office supply management
- Customer relationship management
- Problem resolution
- Team training
- Multitasking and organization
- Effective communication
- Problem-solving skills
- Dental imaging procedures
- Marketing
Certification
- X-ray certified
- Notary
Timeline
Front Desk Lead
Cline Orthodontics
09.2006 - Current
High School Diploma -
Adairsville High School
Some College (No Degree) - Dental Hygiene
Georgia Highlands College