Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kayla Patino

Austin

Summary

Accomplished Service Technician at Tesla, leveraging analytical thinking and exceptional customer service skills. Achieved significant machine performance improvements and safety compliance. Expert in parts identification and inventory management, consistently exceeding quality goals. Demonstrated leadership and communication prowess in the United States Army, enhancing troop readiness and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Technician

Tesla
07.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.

Personal Shopper

Walmart
01.2023 - 07.2023
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.

Active Duty Soldier

United States Army
07.2019 - 07.2022
  • Secured and protected military property, assets, and personnel.
  • Operated and maintained armored vehicles.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Memorized policies and led training for company personnel.
  • Dealt with inter-company conflicts to remove obstacles to troop readiness.

Education

High School Diploma -

Crockett Early College High School
Austin, TX
05-2019

Skills

  • Analytical thinking
  • Work order prioritization
  • Quality assurance
  • Customer service
  • Parts replacement
  • Parts identification
  • Verbal and written communication
  • Inventory management

Certification

Tesla START certification


Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Service Technician

Tesla
07.2023 - Current

Personal Shopper

Walmart
01.2023 - 07.2023

Active Duty Soldier

United States Army
07.2019 - 07.2022

High School Diploma -

Crockett Early College High School

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Kayla Patino