Technician
Stephen Rodriguez
General Electric, Haier
Passaic,NJ
1
Certification
18
years of professional experience
Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment. Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations. Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances. Excellent analytical skills with the ability to problem solve situations accurately and effective.
Work History
Service Technician
7 Years 9 Months- Conduct diagnosis and in-home repairs in consumer’s homes on GEA’s major appliances
- Promote and sell GE Appliances service contracts, water filters, and other products
- Operate assigned service van to repair locations
- Record all activities related to repairs, routes, and other activities
- Attend trainings, meetings, and other events as required to expand and remain a knowledgeable expert in the repair industry
- Manage maintenance and stock inventory of assigned service van
- Maintain high levels of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established
- Follow safety procedures and constant awareness for personal safety and safety of others
Service Technician
6 Years 8 Months- Providing timely and quality repairs of customers’ products
- Maintaining high-quality customer service and care
- Promoting and selling additional products and services
- Meeting key performance metrics and/or productivity goals
- Providing knowledgeable and courteous repair service
- Looking for ways to improve business performance and enhance the customer experience
- Communicating benefits of the Value Added Services Process to the customer
Warehouse Material Handler
3 Years 1 Month- Ability to meet unit quality and productivity metrics, while maintaining a safe work
- Environment
- Knowledge and experience in machine operation
- Prepare and package a wide variety of shipments; pull and package merchandise
- Utilize several different computer systems to track shipments and inventory
- Ensure compliance with environmental health, safety, and corporate regulations
- Handled shipping of high value items with zero instances of damage goods.
Education
Bachelors - Sociology, Criminal Justice
High School Diploma
Skills
Organizational Skills
Analytical Thinking
Flexible and Adaptable
Attention to Detail
Problem-Solving
Critical Thinking
Certification
September 2022 Type 1 – EPA 608 Certification Aham-Narda
2012 The Training Center
Black Seal Certification (Low Pressure)
Timeline
Service Technician
General Electric, Haier
11.2018 - CurrentRead More
Service Technician
A&E Factory Service
03.2012 - 11.2018Read More
Warehouse Material Handler
Sears Logistics Services
02.2009 - 03.2012Read More
Olympia High School
Read More
DePaul High School
High School Diploma
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Felician College
Bachelors from Sociology, Criminal Justice
Read More