Joshua Wood

• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Explained diagnostic findings to customers and outlined repair or service options.
• Demonstrated increased knowledge of company products and equipment.
• Assisted team members with Hydraulics equipment troubleshooting and diagnostics.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Documented all changes and actions in computer-based tracking system.

• Was recruited by Housekeeping department because they were impressed with my work ethic, knowledge of products and procedures from previous experience and saw my potential for future growth.
• Assigned staff to specific shifts and room blocks based on abilities and daily requirements.
• Given responsibilities of organization of work orders, specialty projects, budgets, events, and oversaw 10 to 50 plus Fiserv Forums employees including contracted hired temps.
• Conducted and participated in meetings about safe practices, events overviews, communication with supervisors, coordinators, event teams and in conjunction with Vice President of Housekeeping and Events Managers.
• Orchestrated the needs of the entire 36 acres campus and continuous sanitation practices throughout the property for guest and performers safety.
• Managed team productivity and workflow to exceed quality standards.
• Communicated repair needs to maintenance staff.
• Evaluated employee performance and developed improvement plans.
• Trained and mentored all new personnel to maximize quality of service and performance.

• Performed preventive maintenance throughout the facility and properties.
• Filled out detailed work orders for each job completed.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Repaired and replaced motors, bearings and belts.
• Planned and executed work with proper tools and materials to maximize productivity.
• Followed established job site safety regulations and maintained safe and clean work area.
• Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
• Monitored tool and equipment condition and arranged repairs.
• Inspected work performed by carpentry crews to check completion of job specifications.
• Supervised teams of 2 employees, answering questions and providing feedback on work progress.

• Utilizing full certifications in floor scrubber, sweeper, vacuum, and extractor as a technician.
• Operated with sanitation supplies and insulation of products.
• Certified with banding machines and tools, wrapping and strapping machines and tape machines.
• Traveled daily, throughout the territory which was within 4 different states, needed minimal to no supervision.
• Regularly conducted customer service, time management and workplace cleanliness as it was mandatory for the safety and completion of daily tasks.
• Communication with customers on cost, options on parts, new machine and old machine reconditioning options, parts arrival, date of installation of parts with complete satisfaction of work performed.

• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Managed maintenance activities, supervised staff and inspected equipment.
• Fixed and performed preventive maintenance to battery power floor scrubbers, propane sweepers, scrubbers and other machines that needed repairs
• Responsible for customer care and satisfaction on all floor care needs in 4 different states.
• Increased customer satisfaction by resolving issues.

• Troubleshot and diagnosed systems and components of different forklift models.
• Used specialty hand tools, power tools, gauges and equipment on daily basis.
• Read and interpreted mechanical, electrical and hydraulic systems schematics and applied knowledge with each job.
• Completed repairs and maintenance procedures for forklift, pallet jacks and man lifts.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Maintained meticulous records of all repair work that was made to machines and equipment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Certified Mid to High , Automotive Repairs - Gas and Diesel.

• Automotive Maintenance.
• Drivability, Suspension, HVAC, Engine.
• Configuring electric problems and concerns.
• Responsible for safety and training of new lube techs and technicians.
• Kept work consistently compliant with 5S standards.
• Meticulously tracked all parts and devices used on each service repair.
• Executed diagnostics, troubleshooting and evaluations on all equipment.
• Installed vehicle accessories.
• Continuously training on new products and repairs procedures to ensure proper fix on first visit.

• Mopar training on gas and diesel vehicles
• Installed vehicle accessories
• Gained experience working on: Axles Drive train, Engine, Electrical, Suspension and Transmission
• Continuously training on new products and repairs procedures to ensure proper fix on first visit.

• Supervised 5 assemblers, responsibilities of daily production, assemble workout and weight lifting equipment products
• Technical repairs when difficulties occurred, tested machines to assure proper functioning as designed.
• Load and unload of products, logistics of products after completions.
• Displayed exceptional mechanical aptitude and assembled and troubleshot complex equipment using diverse hand and power tools.
• Developed and deployed technical systems for data collection and quality control.
• Assembled components with minimal supervision, exceeding expected project milestones.

• Maintained proper functioning of the printing presses
• Maintained cleanliness of the printing environment
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Prepared and operated offset printing press for maximum efficiency and production.
• Adjusted press during production runs to maintain specific registration and color densities.
• Employed root cause analysis to troubleshoot equipment and processing issues.
• Carried out day-day-day duties accurately and efficiently.

• Worked customers care and service, promote sales of aftermarket products and accessories
• Conducted inventory on company products, special ordered customer parts, trained in store employees, and service technicians as well
• Performed service and repairs on customer cars, vans, SUV, and trucks
• Installed after market upgrade parts and accessories
• Took care of all customers concerns as the service coordinator
• Wrote work orders, delegated service and repair for all technicians
• Processed all billing and customer payments after all services completed.