Kayla Paxson
Summerfielf,FL
Summary
Proven track record of scheduling and maintaining a productive work environment Strong communication skills as well as time management skills Responsible and driven to over achieve in everything I do.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Uf Health Spanish Planned Hospital
The Villages, FL
10.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Care coordinator
United healthgroup
Citrus Springs, FL
08.2022 - Current
- I currently work from home. I work intake on a nurse advice line and that consists of answering calls getting demographic information and once nurses talk to the service members they are usually transferred back to me for resources such as appointments, ER locations, Urgent care locations, insurance information, and PCM information.
Patient Services Representative
Metro dental
Bloomington, MN
10.2020 - 03.2022
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Sent out dental claims to insurance providers
- Answered phones and helped with billing question
- Made appointments
- Called patients with past due balances and took care of balances
CNA - Certified Nursing Assistant
Allina Health
Shakopee, MN
07.2014 - 10.2020
- I had many responsibilities within my time at Allina Health and that consisted of working with the OR team, on the med surg floor, in family birth, and in the er.
Education
Nursing -
LSSC
Leesburg, FLDiploma -
Sisseton high school
Sisseton, SD05.2014
Skills
- Communication skills
- Customer service
- Computer literacy
- Time management
- Microsoft excel
- Documentation review
- Leadership
- Microsoft word
- Physical examinations
- Claims Processing
Professional references
Sharre Spooner RT 952-292-8885
Shaniqua Pierson CNA/unit secretary +1 (352) 496-6285
Ashley Barrientos RN (715) 308-8415
Timeline
Unit Secretary
Uf Health Spanish Planned Hospital
10.2023 - Current
Care coordinator
United healthgroup
08.2022 - Current
Patient Services Representative
Metro dental
10.2020 - 03.2022
CNA - Certified Nursing Assistant
Allina Health
07.2014 - 10.2020
Diploma -
Sisseton high school
Nursing -
LSSC