Latoya Mansell
Summary
- My objective is to take my customer service skills to the next level. I have the ability to communicate effectively, work in a timely manner and be self-motivated.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Unit Secretary
Prisma Greenville Health System
Greenville
07.2021 - Current
- Answered incoming phone calls, directing inquiries appropriately while ensuring compliance with HIPAA regulations.
- Scheduled doctor's appointments for patient discharges from the hospital.
- Assisted nurses with various tasks to support efficient patient care.
- Scanned incoming faxes and organized documentation into designated files to maintain efficient record-keeping.
- Created welcome packets for new patients, enhancing their orientation to the unit.
Seasonal Customer Service Associate
Michaels
Greenville
09.2023 - 01.2025
- Stocked shelves, ran the cash register, assisted customers with the uscan machine, and cleaned the store after the shift ended.
- Assisted customers in selecting art supplies and home decor items.
- Handled customer inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
Patient Food Service Coordinator
Greenville Health System
Greenville
06.2002 - 07.2021
- Assisted clinical staff in meeting patient nutrition care needs, enhancing overall patient satisfaction
- Facilitated communication between nursing units and Food & Nutrition Services to ensure accurate patient menu selections
- Follows practices and complies with regulatory requirements.
- Performed Dietary Clerk duties which include answering the phone, printing daily reports and preparing the menus.
Patient Service Assistant
ResCare Home Health
Greenville
01.2010 - 01.2011
- Help patients with daily needs such as bathing, dressing, cooking, running errands and helping patient to the bathroom
- Assisted patients with daily living activities and personal care needs.
- Coordinated appointments and scheduled transportation for patient visits.
- Communicated effectively with healthcare teams to ensure patient needs are met.
Patient Service Assistant
Rescare
Greenville
06.1999 - 07.2000
- Advocated for patients' needs and preferences to enhance care experience
- Provided assistance to nursing staff in patient care activities
- Typed and organized routine correspondence and reports from dictation for efficient communication
- Perform designated work and cleaning routines for the dietary department.
Education
Medical Coding - Certificate
Greenville Technical College
Greenville, SCUnit Secretary - Certificate
Greenville Technical College
Greenville, SCHigh School Diploma -
Berea High School
Greenville, SCSkills
- Patient care coordination
- Medical receptionist
- Medical scheduling
- Medical billing
- Healthcare software
- Hospital experience
- Administrative experience
- Clerical experience
- Data entry
- Microsoft Office Proficiency
- Microsoft Excel
- Microsoft Word
- Windows
- Computer operation
- Filing
- Admin support
- Customer service
- Customer communication
- Organizational skills
- Communication skills
- Healthcare software
- Medical scheduling
- Data Entry
- Microsoft Office Proficiency
Certification
- Administrative medical specialist
- Driver's License
- Medical reimbursement and collection
- Medical Terminology
Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Seasonal Customer Service Associate
Michaels
09.2023 - 01.2025
Unit Secretary
Prisma Greenville Health System
07.2021 - Current
Patient Service Assistant
ResCare Home Health
01.2010 - 01.2011
Patient Food Service Coordinator
Greenville Health System
06.2002 - 07.2021
Patient Service Assistant
Rescare
06.1999 - 07.2000
Medical Coding - Certificate
Greenville Technical College
Unit Secretary - Certificate
Greenville Technical College
High School Diploma -
Berea High School