STEPHANIE NORDELUS
Charlotte,NC
Summary
Experienced and results-driven Patient Care Coordinator with a proven track record in healthcare operations, administrative support, and patient advocacy. Strong communication and organizational skills used to enhance patient experiences and streamline workflows. Recognized for fostering team collaboration, maintaining confidentiality, and upholding compliance with HIPAA regulations. Fluent in Haitian Creole, enabling effective communication with diverse patient populations. Skilled in coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Demonstrates extensive knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Delray Medical Center
Delray Beach, FL
11.2022 - 02.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Patient Care Coordinator
Call 4 Health
Delray Beach, USA
01.2020 - 08.2022
- Develop and implement patient care and discharge plans to support optimal health outcomes
- Coordinate patient services, including scheduling appointments, tests, and treatments
- Act as a liaison between patients, healthcare providers, and other stakeholders to ensure seamless care delivery
- Maintain patient confidentiality and compliance with HIPAA regulations
- Participate in team meetings to address and resolve patient care concerns
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Medical Receptionist
Broward Health
Davie, USA
07.2017 - 01.2020
- Verified insurance coverage, processed referrals, and ensured prior authorizations were completed
- Scheduled patient appointments, managed check-ins, and maintained accurate medical records
- Handled incoming and outgoing correspondence, ensuring timely and professional communication
- Ensured compliance with HIPAA regulations across all administrative tasks
- Facilitated patient inquiries and provided guidance on procedures and services
Teacher Assistant
Renaissance Charter School
Coral Springs, USA
08.2014 - 06.2016
- Supported classroom instruction by preparing materials and facilitating group activities
- Assisted with student assessments and collaborated with teachers to promote academic success
- Maintained a safe and positive learning environment for students
- Built strong relationships with students and parents to support educational goals
Education
High School Diploma -
Nova High School
Davie, FLPhlebotomy Certificate -
Cambridge College of Healthcare & Technology
Delray Beach, FLHealthcare Training Certification
VVGS Healthcare Training Center
Fort Lauderdale, FLSkills
- Patient Care Coordination
- Communication: Verbal & Written
- Scheduling & Time Management
- Insurance Verification
- HIPAA Compliance
- Microsoft Office Suite Proficiency
- Leadership & Team Collaboration
- Living Counseling & Advocacy
- Patient scheduling
- Unit secretary training
- EMR / EHR
- Appointment setting
Training
- Healthcare Training Certification, VVGS Healthcare Training Center, Fort Lauderdale, FL
- Completed coursework, Palm Beach State College, Boca Raton, FL
Timeline
Unit Secretary
Delray Medical Center
11.2022 - 02.2025
Patient Care Coordinator
Call 4 Health
01.2020 - 08.2022
Medical Receptionist
Broward Health
07.2017 - 01.2020
Teacher Assistant
Renaissance Charter School
08.2014 - 06.2016
Phlebotomy Certificate -
Cambridge College of Healthcare & Technology
High School Diploma -
Nova High School
Healthcare Training Certification
VVGS Healthcare Training Center
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