Darylnesia Harris
Montgomery
Summary
Dedicated healthcare professional with expertise in patient care coordination, compassionate care, and vital signs monitoring. Proven ability to manage inventory and train new staff to enhance operational efficiency.
Detail-oriented unit secretary with strong organizational skills and a commitment to customer service. Skilled in patient admissions, documentation, and effective communication across departments, contributing to enhanced patient experiences and workflow efficiency.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Jackson Hospital and Clinic
Montgomery, Al
04.2024 - Current
- Assisted healthcare staff with administrative tasks, ensuring seamless communication between departments.
- Processed patient admissions and discharges, adhering to hospital protocols and compliance standards.
- Organized inventory of medical supplies, reducing shortages through proactive management strategies.
- Trained new unit secretaries on administrative procedures and EHR software usage for improved team efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
Nursing Support Technician
Jackson Hospital and Clinic
Montgomery
04.2024 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions accurately.
- Prepared and maintained medical equipment for procedures, adhering to infection control protocols.
- Collaborated with multidisciplinary teams to coordinate patient care plans effectively.
- Educated patients and families on post-discharge care instructions, enhancing recovery understanding.
- Trained new staff on operational procedures, promoting team efficiency and cohesion.
Unit Secretary
Crossbridge Behavioral Health
Montgomery, Al
01.2019 - 04.2024
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate medical records using electronic health record (EHR) systems for efficient data retrieval.
Mental Health Technician
Crossbridge Behavioral Health
Montgomery, AL
01.2019 - 04.2024
- Provided compassionate care to patients, ensuring safety and emotional support during treatment sessions.
- Monitored patient behavior and reported significant changes to nursing staff for timely interventions.
- Assisted in implementing individualized treatment plans, enhancing patient engagement and adherence.
- Conducted therapeutic group activities, fostering a supportive environment for shared experiences and recovery.
- Trained new staff on best practices in patient care and safety protocols, improving team effectiveness.
Customer Service Representative
SYKES
Montgomery, AL
04.2018 - 01.2019
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Implemented process improvements to enhance response times and customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Jefferson Davis High
Montgomery, ALSkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Patient care coordination
- Compassionate care
- Vital signs monitoring
- Patient care
- Patient safety
- De-escalation techniques
- Behavior observation
Timeline
Unit Secretary
Jackson Hospital and Clinic
04.2024 - Current
Nursing Support Technician
Jackson Hospital and Clinic
04.2024 - Current
Unit Secretary
Crossbridge Behavioral Health
01.2019 - 04.2024
Mental Health Technician
Crossbridge Behavioral Health
01.2019 - 04.2024
Customer Service Representative
SYKES
04.2018 - 01.2019
High School Diploma -
Jefferson Davis High