RONDA ANDERSON
Somerset,NJ
Summary
- Front Desk professional with extensive experience in hospitality environments. Expertise in coordinating front desk operations to align with guest satisfaction and business objectives. Strong communication skills and a professional phone demeanor enhance service delivery.
Overview
16
16
years of professional experience
Work History
Unit Secretary
Penn Medicine Princeton Health
Plainsboro, NJ
04.2023 - Current
- Supported physicians, nurses, and medical staff to enhance patient care delivery and quality.
- Provided clerical, administrative, and technical assistance to ensure efficient unit operations.
- Maintained awareness of codes and emergency procedures for immediate response.
- Adhered to departmental rules and local, state, and federal regulations consistently.
- Managed patient charts and records by assembling and breaking them down efficiently.
- Responded to patient intercom requests and directed inquiries to appropriate staff members.
- Coordinated with departments to guarantee timely service delivery to patients.
- Executed record-keeping tasks while ensuring compliance with HIPAA regulations.
Night Auditor
Hampton Inn Hotel
North Brunswick, NJ
11.2019 - 03.2023
- Maintained professional, friendly interactions with hotel guests while providing financial data accuracy.
- Audited, reconciled, and balanced daily financial activities for the hotel.
- Performed end-of-day accounting tasks and monitored accounting ledger accuracy.
- Posted room taxes and charges to guest accounts, ensuring proper billing.
- Tracked room availability and occupancy to optimize operations.
- Prepared detailed daily reports on hotel activity, including revenue and statistics.
- Conducted nightly audits of cashiering staff, verifying shift paperwork and balancing accounts.
- Addressed customer inquiries and resolved complaints promptly to enhance guest satisfaction.
Family Service Worker
Essex County Division of Family Assistance & Benefits
Newark, NJ
03.2009 - 10.2021
- Performed office work and field work involved in aiding individuals/families having problems with family relationships or other aspects of their social functioning that adversely affect their family unit or personal lives, and in determining financial eligibility for public assistance programs.
- Interviewed and process applications for assistances.
- Analyzed information on forms, applications, and other financial assistance documents for completeness and accuracy during the eligibility process.
- Collected, analyzed, and recorded data and information to be utilized to identify social service needs.
- Performed technical, financial work involved in eligibility determinations, validating public assistance applications, and determined financial assistance eligibility.
- Prepared summaries of cases involved in hearings, and attends hearings.
- Maintained liaison with community, religious, and civil organizations and other social agencies.
Education
Bachelor of Science/BS Degree - Community Health
New Jersey City University (NJCU)
Jersey City, NJ01.2009
Associate of Applied Science - Health Information Technology (RHIT)
DeVry University
Skills
- Data collection and recording
- Adobe Photoshop proficiency
- Electronic health records management
- HIPAA compliance
- Medical terminology expertise
- Customer service excellence
- Communication skills
- Data entry
- Problem solving abilities
- Attention to detail
- Telephone reception skills
- Appointment scheduling efficiency
- Medical billing protocol adherence
- MIS equipment handling skills
- Regulatory compliance knowledge
- Insurance verification
References
References available upon request.
Timeline
Unit Secretary
Penn Medicine Princeton Health
04.2023 - Current
Night Auditor
Hampton Inn Hotel
11.2019 - 03.2023
Family Service Worker
Essex County Division of Family Assistance & Benefits
03.2009 - 10.2021
Bachelor of Science/BS Degree - Community Health
New Jersey City University (NJCU)
Associate of Applied Science - Health Information Technology (RHIT)
DeVry University
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