Kayla Pearson
Detroit
Summary
I provide excellent customer service while supporting team operations and ensuring smooth workflow in fast paced environments. I communicate clearly, solve problems efficiently, and assist clients with professionalism and attention to detail. I thrive in office or customer service settings where I can contribute to team success and create positive experiences for customers.
Overview
7
7
years of professional experience
Work History
Material Handler Team Lead
Amazon
Plymouth, MI
11.2025 - Current
- Operate carts and pallet jacks to move materials efficiently within warehouse environment.
- Locate materials and supplies by pulling and verifying items on production orders.
- Sort materials for scanning to meet production goals.
- Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
Dental Assistant
Bright Side Dental
Livonia, MI
09.2025 - Current
- Assist hygienist in patient care and comfort during dental procedures.
- Prepare treatment rooms and sterilize instruments to ensure safety and OSHA/HIPPA standards.
- Managed patient records and appointment scheduling for optimal workflow.
- Take dental x-rays, oral health scans, panoramic images, etc as directed by the doctor and record patient medical history using dentrix.
- Educated patients on oral hygiene practices and post-treatment care.
Sales Assistant
North Brothers Ford
Westland, MI
09.2023 - 08.2025
- Assisted customers with vehicle selection and provided product knowledge to enhance purchasing experience.
- Managed inventory levels and ensured accurate display of promotional materials on the sales floor.
- Coordinated with sales team to streamline processes, improving customer service efficiency and satisfaction.
- Provide friendly, professional service to ensure customer satisfaction throughtout the buying and delivery process.
- Supported daily operations by processing customer transactions and maintaining organized records.
Shift Lead
Walgreens
Livonia,MI
08.2019 - 09.2023
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Oak Park High School
Oak Park, MI06.2019
Skills
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
- Professionalism and etiquette
- Cross-training capabilities
- Patient relations
- First aid and CPR
- Sales support and upselling
- Multitasking and organization
Timeline
Material Handler Team Lead
Amazon
11.2025 - Current
Dental Assistant
Bright Side Dental
09.2025 - Current
Sales Assistant
North Brothers Ford
09.2023 - 08.2025
Shift Lead
Walgreens
08.2019 - 09.2023
High School Diploma -
Oak Park High School