Kayla Pendergrast
Murfreesboro,TN
Summary
Dynamic Customer Service Representative with proven skills in conflict resolution, time management, and teamwork. Dedicated to enhancing customer satisfaction through effective communication and training new team members.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Gerber Collision
Murfreesboro, TN
07.2021 - Current
- Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.
- Processed claims efficiently, coordinating with insurance providers to expedite resolutions.
- Trained new team members on company policies and customer service protocols, improving onboarding efficiency.
- Maintained detailed records of customer interactions, enhancing data accuracy and retrieval.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Schedule estimates and repair jobs
- Set up tows
- In of the day reconciliation for our deposit
- Take payments
- Charge of accounts receivable to make sure auto claims get paid
OD Technician
Visionworks Doctors of Optometry
Murfreesboro, TN
08.2019 - 07.2021
- Conducted preliminary eye exams, collecting essential patient data for optometrists.
- Managed patient scheduling to optimize workflow and enhance service delivery.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Assisted in maintaining inventory of optical supplies and equipment, ensuring timely replenishment.
- Maintained detailed patient records, ensuring accuracy and confidentiality in documentation.
- Ran health insurances for ordering contacts or paying for annual eye exam
- Answered any phone calls to help assist customers
Style Advisor
Justice Tween Brands
Murfreesboro, TN
07.2015 - 08.2019
- Conducted personal styling sessions, tailoring recommendations to individual customer preferences and needs.
- Advised customers on current fashion trends and styling options to enhance shopping experience.
- Assisted in visual merchandising efforts to maintain appealing store displays and drive sales.
- Collaborated with team members to ensure inventory accuracy and timely restocking of merchandise.
- Merchandised store inventory in seasonal and brand displays.
Education
Associate of Science - Business Administration
Motlow State Community College
Smyrna, TN05.2021
Skills
- Customer service
- Appointment Management
- Computer skills
- Time Management
- Teamwork
- Conflict resolution
- Work Ethic
Timeline
Customer Service Representative
Gerber Collision
07.2021 - Current
OD Technician
Visionworks Doctors of Optometry
08.2019 - 07.2021
Style Advisor
Justice Tween Brands
07.2015 - 08.2019
Associate of Science - Business Administration
Motlow State Community College